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Team library does not show up

New Here ,
Mar 05, 2023 Mar 05, 2023

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According to instruction on following link

How to get started with Teams libraries (adobe.com)

 

when I try to create a library, it should ask whether the library is team's or personal (but still on team).

But it does not ask such question, it only ask the name of the library.

It seems that Team library is somehow not working on my team plan.

Could someone tell me what the problem is?

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correct answers 1 Correct answer

Community Expert , Mar 06, 2023 Mar 06, 2023

Hi @Hyon28145512plhj your account first has to have consolidated (enterprise) storage.

If your account has not been converted, you can't use the Teams library option yet.

Contact your Adobe Support Team via the Support tab and start a ticket - that is the best way to get this going. Chat or calling wont be able to set it up right away.

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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sign out and then sign back in to your cc desktop app.

 

<moved from cc services >

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Community Expert ,
Mar 05, 2023 Mar 05, 2023

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Are you signed in to your Teams account? Just checked it on https://assets.adobe.com and it works fine:

Abambo_0-1678027837196.png

I can also move an existing library to the team.

Abambo_1-1678027894799.png

I did not see anything, that this is limited to admins. But I'm an admin, so that may be a difference.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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@Abambo the account has to be converted to enterprise/consolidated storage first. Otherwise the options are not there.

kevinstohlmeyer_0-1678111056188.png

 

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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That's a possibility! I just assumed that by now, all accounts were migrated. 😉

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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It's a "work in progress" is the polite term.

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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I even can't remember when I got upgraded. I looked into my mails. I think it was in September 2021.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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LATEST

Ours was Q4 2022 but then after it took time to get the Library function added as well.

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Hi @Hyon28145512plhj your account first has to have consolidated (enterprise) storage.

If your account has not been converted, you can't use the Teams library option yet.

Contact your Adobe Support Team via the Support tab and start a ticket - that is the best way to get this going. Chat or calling wont be able to set it up right away.

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