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Team members being told subscription has expired

New Here ,
Dec 10, 2020 Dec 10, 2020

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Hello, we have an adobe busiess account and 9 users with licences for Adobe Acrobat. Renewal date is October 2021 as it was recently paid up and set up. Two team members cannot access their software and are being told their subscription has expired and offered various plans?

Please help as this is disrupting our business. Thanks Vivienne

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correct answers 1 Correct answer

Community Expert , Dec 10, 2020 Dec 10, 2020

There is also a minor server issue going on, this might be related to it. For updates on the status, see the following

https://status.adobe.com/
If it doesn't help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone

...

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Same for us here. I do not know what is happening. Please assist

 

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Hi there , I run my own small business and I to have received the message when using my Adobe Acrobat Pro DC that my "Subscription has expired" and billing is up to date and not due to expire until 2021. 

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Community Expert ,
Dec 10, 2020 Dec 10, 2020

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There is also a minor server issue going on, this might be related to it. For updates on the status, see the following

https://status.adobe.com/
If it doesn't help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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