We have 3 adobe acrobat pro subscription of which one is via another vendor Digital River and 2 direct with Adobe. We were requested by Adobe to switch the account with Digital River to Adobe direct so that we can easily obtain our invoices from the system. After we made the switch, the other 2 accounts signed up directly with Adobe were totally eliminated. We are unable to use the accounts and it is a nightmare to get adobe support assistance.
Hoping someone from Adobe will catch sight of this and respond to us as to how to resolve the issue.
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
For billing, account, and purchase queries, please contact the sales team directly by requesting a consultation through the following link: Adobe Creative Cloud Sales Consultation.
They will be able to guide you and provide you with all the best solutions.
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