The Bootstrapper Process return code is (4).Stopping the installation process.

Report · Nov 07, 2018

Hello,

I want to install Premiere Pro on a freshly installed Computer. The OS of said computer is Windows 10 Pro Version 1803.

I tried uninstalling every Adobe Product und running the cleaner tool without sucess.

In the PDapp.log I find the find the entry "The Bootstrapper Process retunr code is (4). Stopping the installation process. Sadly I couldn´t find any explanation to what the line means while googling.

This is the whole PDApp.log:

11/07/18 11:44:09:620 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8668 | Build Version - 1.13.0.59

11/07/18 11:44:09:621 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8668 | Logging Level verbosity Set to 4

11/07/18 11:44:09:630 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8668 | Successfully fetched the optionXML content from MSI database ...

11/07/18 11:44:11:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9360 | Build Version - 1.13.0.59

11/07/18 11:44:11:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9360 | Logging Level verbosity Set to 4

11/07/18 11:44:11:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9360 | Executing immediate custom action for install mode.

11/07/18 11:44:11:560 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9360 | The CustomActionData string is : mode=install;sourceDir=D:\Premiere\;installDir=;origDB=D:\Premiere\Premiere.msi;installLang=

11/07/18 11:44:11:561 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9360 | Successfully executed the immediate custom action for install mode .

11/07/18 11:44:16:678 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Build Version - 1.13.0.59

11/07/18 11:44:16:679 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Logging Level verbosity Set to 4

11/07/18 11:44:16:679 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Executing the deferred custom action.

11/07/18 11:44:16:681 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Obtained the following as CustomActionData

11/07/18 11:44:16:681 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | (mode=install;sourceDir=D:\Premiere\;installDir=;origDB=D:\Premiere\Premiere.msi;installLang=)

11/07/18 11:44:16:681 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Original database path is : D:\Premiere\Premiere.msi

11/07/18 11:44:16:690 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | OptionXML saved at location :: C:\Users\ADMINI~2\AppData\Local\Temp\{9708A2E5-2352-4E1F-85A9-258811645454}\\{0A7594EF-9B1E-4AF5-8D21-C3AAE0C3DB86}

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Build Version - 1.13.0.59

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Logging Level verbosity Set to 4

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | CustomAction Parameters obtained...

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | optXMLPath :: C:\Users\ADMINI~2\AppData\Local\Temp\{9708A2E5-2352-4E1F-85A9-258811645454}\\{0A7594EF-9B1E-4AF5-8D21-C3AAE0C3DB86}

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | setupBasePath :: D:\Premiere\

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | installDirPath ::

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | installLang ::

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Initializing Custom Action Data from parameters

11/07/18 11:44:16:724 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Provisioning Tool path is (C:\Users\ADMINI~2\AppData\Local\Temp\{9708A2E5-2352-4E1F-85A9-258811645454}\\{B8AF2664-E749-483A-B58B-D92433768E54}).

11/07/18 11:44:16:725 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Starting to run the custom action for install mode

11/07/18 11:44:16:726 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | STEP 1: Starting to parse Option XML.

11/07/18 11:44:16:737 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Latest AAM version with the package is (4.3.0.256)...

11/07/18 11:44:16:739 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Install language fallback contains following languages :

11/07/18 11:44:16:739 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | (de_DE)

11/07/18 11:44:16:739 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Self-Update BootStrapper Relative Path doesn't exist.

11/07/18 11:44:16:739 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | No of updates found (0).

11/07/18 11:44:16:739 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | No of HD products found (3).

11/07/18 11:44:16:745 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Failed to get value for conflicting processes...

11/07/18 11:44:16:745 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...

11/07/18 11:44:16:751 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Custom deployment path doesnt exist in options XML

11/07/18 11:44:16:779 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Found the AppsPanel attribute info (false)

11/07/18 11:44:16:779 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Found the AdminPrivilege attribute info (false)

11/07/18 11:44:16:779 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Number of Medias found = 0

11/07/18 11:44:16:779 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Deployment Manager is running in Install Mode.

11/07/18 11:44:16:780 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | STEP 2: Starting to launch ASU AAM.

11/07/18 11:44:16:780 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Bootstrapper launch location is :: D:\Premiere\ASU\Set-up.dat

11/07/18 11:44:17:611 | [INFO] | | ASU | OPM | OPM | | | 9456 | Build Version - 10.0.0.99

11/07/18 11:44:17:611 | [INFO] | | ASU | OPM | OPM | | | 9456 | Logging Level verbosity Set to 4

11/07/18 11:44:17:863 | [INFO] | | ASU | OPM | OPM | | | 9456 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/07/18 11:44:17:863 | [INFO] | | ASU | OPM | OPM | | | 9456 | No Record found for the input fields in opm_getValueForKey

11/07/18 11:44:19:842 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Build Version - 1.13.0.59

11/07/18 11:44:19:842 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | Logging Level verbosity Set to 4

11/07/18 11:44:19:842 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | The Bootstrapper Process return code is (4).Stopping the installation process.

11/07/18 11:44:19:888 | [INFO] | | ASU | OPM | OPM | | | 9448 | Build Version - 10.0.0.130

11/07/18 11:44:19:888 | [INFO] | | ASU | OPM | OPM | | | 9448 | Logging Level verbosity Set to 4

11/07/18 11:44:19:899 | [INFO] | | ASU | OPM | OPM | | | 9448 | Schema version and schema compatibility version are same or greater than current

11/07/18 11:44:20:129 | [INFO] | | ASU | OPM | OPM | | | 9448 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/07/18 11:44:20:130 | [INFO] | | ASU | OPM | OPM | | | 9448 | No Record found for the input fields in opm_getValueForKey

11/07/18 11:44:20:270 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 9448 | The output of process received in execWithOutput :

Microsoft Windows [Version 10.0.17134.345]

11/07/18 11:44:20:274 | [INFO] | | ASU | DeploymentManager | | | | 9448 | Event Guid generated is: 'ca6d1cc7-954e-4efa-999e-37f35fa4b3ec'

11/07/18 11:44:20:282 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 9448 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

11/07/18 11:44:20:707 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 7324 | HTTP Request Status code 200.

11/07/18 11:44:20:707 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 9448 | The http request returned HTTP_Status:0 HttpCommunicator error:0

11/07/18 11:44:20:708 | [INFO] | | ASU | DeploymentManager | | | | 9448 | Waiting for the async thread to get the task completed

11/07/18 11:44:20:709 | [INFO] | | ASU | DeploymentManager | | | | 9592 | Async thread is completed. Now exiting from function.

11/07/18 11:44:20:785 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9448 | The install workflow is terminating.

11/07/18 11:44:21:522 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8668 | Process creation completed.

11/07/18 11:44:21:523 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8668 | The return Code from Create Process (1603).

Hopefully someone can help me with my problem.

Best regards,

Brian Martin

Report · Nov 07, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Report · Nov 07, 2018

I tried these steps already and it didn´t work

Report · Nov 07, 2018

Brian, how are you installing Premiere Pro CC? Are you installing through the Adobe Creative Cloud desktop application as described in Learn how to download your Adobe Creative Cloud apps ? Or are you using a different method to install Premiere Pro CC on Windows 10 when you encounter errors?

Report · Nov 09, 2018

No, I didn`t try to install it that way.

I used a package created from the Creative Cloud Packager. The only other Product in this package is Media Encoder.

We use a device licence to licence Premiere.

Report · Nov 09, 2018

[moved from Creative Cloud Download & Install to Deployment for Creative Cloud for Team, Enterprise, & CS]

Report · Nov 16, 2018

Hi,

thanks for your help. I fixed the problem by creating a new package with the Creative Cloud Packager.

The new package workes.

EDIT: Spelling

The Bootstrapper Process return code is (4).Stopping the installation process.

1 Correct answer