The Fall of Adobe Support

[Leslie-MIG]

In the last 24 hours I've spent nearly 3 1/2 hours on chat, the phone, sending screenshots, and allowing A.S. to remote in to my computer, and no resolve. I'll be looking for a negative starring system online and looking to replace our corporate package when our renewal comes up. I've repeated myself so many times to so many people who clearly didn't know anything about how they could help me. Get it together people!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

you should be using your console for help.  chat is for individual subscribers, not teams/enterprise subscribers.

[Anshul_Nautiyal]

Hi @Leslie-MIG,

Thanks for reaching out. I see that you have an active Teams subscription associated with the Adobe ID you used to post this query. Could you please provide more details about the issue you’re facing so we can assist you more effectively?

Additionally, since you have a Teams subscription, you can contact Adobe Support directly through the Admin Console for dedicated assistance. Please refer to the following guide for more details: Adobe Support for Teams.

Hope this help. Let us know if you have any additional questions.

Regards,
^AN

[Leslie-MIG]

There is NO WAY I'm dedicating any more time and attention to this today, Anshul. I'm very far behind on my workload and all of the employees, and there were at least 6 or 7 different people that I had to go over and over and over the same details with. Someone let your department slip through the cracks, BIG TIME! I represent approximately 30 different businesses who depend on me, and I've depended on Adobe, and it's a shame that now I'm faced with finding a new software solution.

I'm not finished, however, posting reviews.


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[Anshul_Nautiyal]

Hi @Leslie-MIG,

I sincerely apologize for the frustration and time you’ve spent trying to resolve this issue. Upon reviewing your case history, I can confirm that your request has been escalated to the appropriate team. As per the latest update, the assigned team will be reaching out to you directly.

We truly appreciate your patience, and I understand how important it is to have this resolved promptly. If you need any further assistance in the meantime, please feel free to let us know.

Regards,
^AN