The installer is not "clickable"

[Gary236009287m62]

The installer in not "clickable". Below is a screenshot, showing that it is greyed out. How can I install CC?

[Shivangi_Gupta]

Hi Garry,

You can install the subscribed Creative Cloud software from the Creative Cloud desktop application. Here's how: https://www.adobe.com/creativecloud/desktop-app.html

I hope it helps.

[Gary236009287m62]

Hi shivangg, the installer still doesn't download.

[Test Screen Name]

So, nothing appears in the Download folder at all? 

[Shivangi_Gupta]

Thanks for your response. I would recommend you to contact your organization’s Creative Cloud plan administrator for further assistance. 🙂 

For more info: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

Regards,

Shivangi

[Gary236009287m62]

?Thanks Shivangi
_______________________________________________________________________

If you received this email in error, please advise the sender (by return email or otherwise) immediately. You have consented to receive the attached electronically at the above-noted email address; please retain a copy of this confirmation for future reference.

Si vous recevez ce courriel par erreur, veuillez en aviser l'expéditeur immédiatement, par retour de courriel ou par un autre moyen. Vous avez accepté de recevoir le(s) document(s) ci-joint(s) par voie électronique à l'adresse courriel indiquée ci-dessus; veuillez conserver une copie de cette confirmation pour les fins de reference future.

[Dj_Creative_Enthusiast]

Hi Gary,

Thank you for posting your  query here and sorry to hear about your download experience. 

I would request you to try to downloading the Direct installers available for Windows and Mac OS that under Alternative download links  : https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html 

If issue persists, please contact Adobe support and please remain signed in with your same email address before accessing the link  https://helpx.adobe.com/contact.html,  and click chat icon on the bottom-right of the page.   

Thank you.