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The installer is not "clickable"

New Here ,
Mar 15, 2022 Mar 15, 2022

The installer in not "clickable". Below is a screenshot, showing that it is greyed out. How can I install CC?Screen Shot 2022-03-15 at 2.04.10 PM.png

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

Hi Garry,

You can install the subscribed Creative Cloud software from the Creative Cloud desktop application. Here's how: https://www.adobe.com/creativecloud/desktop-app.html

I hope it helps.

 

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New Here ,
Mar 15, 2022 Mar 15, 2022

Hi shivangg, the installer still doesn't download.

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LEGEND ,
Mar 15, 2022 Mar 15, 2022

So, nothing appears in the Download folder at all? 

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

Thanks for your response. I would recommend you to contact your organization’s Creative Cloud plan administrator for further assistance. 🙂 

For more info: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

 

Regards,

Shivangi

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New Here ,
Mar 18, 2022 Mar 18, 2022
?Thanks Shivangi
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Community Expert ,
Mar 19, 2022 Mar 19, 2022
LATEST

Hi Gary,

 

Thank you for posting your  query here and sorry to hear about your download experience. 

 

I would request you to try to downloading the Direct installers available for Windows and Mac OS that under Alternative download links  : https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html 

 

If issue persists, please contact Adobe support and please remain signed in with your same email address before accessing the link  https://helpx.adobe.com/contact.html,  and click chat icon on the bottom-right of the page.   

 

Thank you.

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