The installer is not "clickable"

[Gary236009287m62]

The installer in not "clickable". Below is a screenshot, showing that it is greyed out. How can I install CC?

[Shivangi_Gupta]

Hi Garry,

You can install the subscribed Creative Cloud software from the Creative Cloud desktop application. Here's how: https://www.adobe.com/creativecloud/desktop-app.html

I hope it helps.

[Gary236009287m62]

Hi shivangg, the installer still doesn't download.

[Test Screen Name]

So, nothing appears in the Download folder at all? 

[Shivangi_Gupta]

Thanks for your response. I would recommend you to contact your organization’s Creative Cloud plan administrator for further assistance. 🙂 

For more info: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

Regards,

Shivangi

[Gary236009287m62]

?Thanks Shivangi
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[Dj_Creative_enthusiast]

Hi Gary,

Thank you for posting your  query here and sorry to hear about your download experience. 

I would request you to try to downloading the Direct installers available for Windows and Mac OS that under Alternative download links  : https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html 

If issue persists, please contact Adobe support and please remain signed in with your same email address before accessing the link  https://helpx.adobe.com/contact.html,  and click chat icon on the bottom-right of the page.   

Thank you.