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There is a problem with adobe acrobat/reader. If it is running, please exit and try again. (1:1)

New Here ,
May 13, 2019 May 13, 2019

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Greeting

Computers have both Adobe Acrobat 9 & Adobe Reader (v18... or v19...). We are in the process of uninstalling all Acrobat 9's through a mass push out using the below command. We started with a test group using:

MsiExec.exe /X{AC76BA86-1033-FFFF-7760-0E0F06755100} /QN /NoRestart

...and they are seeing one of the following two errors even after setting the MSIExec to restart.

There is a problem with adobe acrobat/reader. If it is running, please exit and try again. (1:1)

The Adobe Acrobat/Read that is running can not be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again.

Now we could run the repair on adobe to fix the issue but we have a few hundred to uninstall so repairing is our last option.

Any thoughts as to the issue? It seems the message occurs when opening PDF's within IE or SAP. You can open a PDF from File Explorer w/o issue.

I am leaning toward an Adobe add-in issue but not sure.

Thank you,

Rick

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Acrobat

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New Here ,
May 14, 2019 May 14, 2019

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Hmmm,

The questions has been marked as "Answered" yet I see no answer, only that the questions was moved to a different location.

What is the answer?

-Rick

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