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Transfer of Licences from personal to Team

New Here ,
Jul 22, 2022 Jul 22, 2022

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Hi

I have 2 team members who had bought separate personal licences, who I now have 2 spare licences to assign to them - but don't want to pay a cancellation fee on their current licences. Is there a way to do this?  If not I am paying twice for the same licence.

 

Thanks in advance,

Andy

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correct answers 1 Correct answer

Adobe Employee , Jul 26, 2022 Jul 26, 2022

Hi, Andy!

 

Your team members can join the Creative Cloud for teams membership, canceling their individual memberships without paying the cancelation fee.

 

To give your team members access to the Creative Cloud for teams licenses, assign the licenses to them. Ensure that you invite them using the same email address they use for their individual membership.

 

Navigate to Admin Console > Overview > Add Users.

The team members you add, receive an email with instructions on how to get started

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi, Andy!

 

Your team members can join the Creative Cloud for teams membership, canceling their individual memberships without paying the cancelation fee.

 

To give your team members access to the Creative Cloud for teams licenses, assign the licenses to them. Ensure that you invite them using the same email address they use for their individual membership.

 

Navigate to Admin Console > Overview > Add Users.

The team members you add, receive an email with instructions on how to get started with their new teams plan and how to manage their personal Adobe plans if they have any.

  • To accept the invite and start the account setup, the user must click Get Started in the email invite.
  • After the users join your teams plan, users with their own subscriptions are encouraged to consolidate their plans by canceling their individual subscriptions and moving their assets to the team’s shared cloud storage.
    • Users are offered to cancel their existing plan and migrate assets to team storage if the entitlements of their individual plan match the ones for the teams plan. For example, if a user already has a personal subscription to Adobe XD and is later invited to Adobe XD for teams, the user is offered cancelation and asset migration.
    • Users with existing individual subscriptions that include different apps and services than what's in their new teams plan will not be offered the option to cancel and move their assets to their team's shared cloud storage.
      For example, if a user already has an individual subscription to Adobe XD and is invited to an Illustrator for teams plan, they will not be offered the option to cancel and move their assets.

Learn more about upgrading from Creative Cloud for individuals to Creative Cloud for teams plan.

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