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transfer user content to another account

New Here ,
Jan 11, 2021 Jan 11, 2021

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hello I need to rename an account and its email without losing the content of the files. How can I do?
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correct answers 1 Correct answer

Adobe Employee , Feb 01, 2021 Feb 01, 2021

For Enterprise and Federated IDs, you can use the "edit user details by CSV" option which might allow you to change the email ID without losing the assets. Please download the existing user's list when checking for the template and do not change the GUID which is showing in the list.

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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May I know which type of account it is. Adobe, Enterprise, or Federated ID? 

You can check this article for Adobe ID: https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

The user might lose access to the cloud files if you will make any changes in Enterprise or Federated IDs.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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I don't want to change may administrator profile, I need to switch 1 account to another one avoiding losing the data. I need to assign the data to another profile.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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the account is Adobe Enterprise

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Adobe Employee ,
Feb 01, 2021 Feb 01, 2021

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For Enterprise and Federated IDs, you can use the "edit user details by CSV" option which might allow you to change the email ID without losing the assets. Please download the existing user's list when checking for the template and do not change the GUID which is showing in the list.

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