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Trouble with two accounts

New Here ,
Mar 02, 2022 Mar 02, 2022

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Hi! I have a personal Adobe account and one that is linked to my university. I have am trying to use the desktop apps I have through my university, but it keeps linking them to my personal account (it's for InDesign, which I haven't pruchased on my personal account) and will not let me use them. Is there a way to get around this so I can access both accounts theough the desktop apps linked to them?

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correct answers 1 Correct answer

Adobe Employee , Mar 03, 2022 Mar 03, 2022

At sign-in, you're prompted to choose an account or profile -- if both the accounts share the same email address.

You can, however, only be signed in to one account at a time. So to switch accounts, you'll need to sign out and then sign back in with the desired profile. 

For more information, see: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Hope this helps.

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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At sign-in, you're prompted to choose an account or profile -- if both the accounts share the same email address.

You can, however, only be signed in to one account at a time. So to switch accounts, you'll need to sign out and then sign back in with the desired profile. 

For more information, see: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Hope this helps.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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