Turn off Adobe Marketing Emails to Enterprise

[Alta IT]

We have 91 Creative Cloud accounts, and regardless of the number of times we specifically opt-out of marketing emails in each account, Adobe re-enables "Adobe may send me marketing messages...".

If I go into any account, specifically uncheck the email box for marketing messages, and I receive confirmation we have successfully changed the setting. I can log out, and right back in only to see the check-box re-enabled so Adobe can continue to spam me.

How to I globally opt-out of Adobe spamming all 91 of our accounts? This process feels like a significant breach of my right to opt-out.

[SuJoshi · Accepted solution]

Hello,

I apologize for the experience. Kindly contact the support team as they might have to check with the backend team to get more information and troubleshooting.