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Two subscriptions under one username

New Here ,
Dec 09, 2022 Dec 09, 2022

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I currently have an Adobe Acrobat subscription. I signed on to buy the entire creative cloud subscription for Black friday to add on to my current subscription. However, when i sign into my account, i do not see my new subscription. I'm already being charged for it. 

 

 

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Acrobat , Deploy and package apps

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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do you have an enterprise/team subscription?

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 14, 2022 Dec 14, 2022

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Hi @Downtown Brockville BIA ,

 

We have reviewed the account that you have used to post here and found out that you have an active Creative Cloud Individual subscription along with an Adobe Acrobat for Teams. If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

sign-out-creative-cloud-desktop-app.png.img.png

Hope this helps!

Charles.

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