Unable to access Admin Console due hence unable to add Licenses to an Existing Individual Account

[CaliberSport]

I'm having the same issue as others I've seen post here regarding adding extra licenses to an already existing indvidual adobe acrobat account. When trying to access the "Admin Console" I get this message: 

"We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

I am the system administrator and should be able to access the amount of licenses. What's even more strange is I believe I saw that I had access to it like a month ago and now suddenly it's gone. 

I have cleared cookies/cache and have tried accessing the admin console through Firefox Incognito as well, still to no avail. 

Any help will be greatly appreciated.

Thanks!
Bridgette

[Ashish_Harrison]

Hello, @CaliberSport. Apologies for the inconvenience caused. Could you please send me your VIP number and email address via DM? I'll look into it and keep you updated. Thank you!

[CaliberSport]

Hello Ashish, 

We may not have a VIP number, is that why I don't have access to the console, do you think? 

We only currently have 1 license with adobe acrobat pro and I just cancelled our subscription to Creative Cloud All Apps 100GB as we never used it.  The only email on file should be <email address removed>

Thanks!

[Ashish_Harrison · Accepted solution]

Hi @CaliberSport unfortunately, I am not able to find any Admin Console associated with this email address.
I request you to please remove your email address from your comment. Thanks!

[Abambo]

Why do you want to add licences, when you cancel your subscription? 

Do you want to add additional Acrobat licences? 

Please note: Creative Cloud all apps includes Acrobat, so when you cancell the all apps subscription, you will need to add a, Acrobat subscription if you nedd Acrobat (Acrobat reader, however, is free).