Unable to access Admin Console

[nice_bee0961]

I created an account almost a year ago and I want to cancel my subscription when my year is up. However, I cannot access the Admin Console. It says "We're sorry You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."  I'm the only one on my account and I don't understand why I can't access it. I've cleared my cache, changed browsers, accessed it from a PC, tablet and phone and still can't access it. I have no system administrator to contact. It's just me. Any ideas?

[Anshul_Nautiyal · Accepted solution]

Hi there,

It seems like you have both Individual and Teams contracts associated with the Adobe ID you used to post your query here, which might be causing some confusion when trying to access the admin console. To resolve this, please ensure you're selecting your school or company account instead of your personal account when logging in.

I hope this helps! If you need any further assistance, feel free to reach out—we’re here to support you.

Best regards,

^AN

[nice_bee0961]

I've selected both and neither account will let me access the console. 

[Anshul_Nautiyal]

Please take a look at the right-hand side of the Community tab on your screen. You should see a "Private Messages" button located between the "Global Community" and "Notification" buttons.

Let us know if you need further assistance.

Regards,
^AN

[nice_bee0961]

There's nothing like that anywhere in my Community pages.

[nice_bee0961]

That screenshot is the right side of my screen.

[Anshul_Nautiyal]

Please click on the notification icon located on the right-hand side of your screen. You will find this icon as displayed in the screenshot below after this. If it didn't work please try to refresh the page or open this same link on another browser. 

^AN

[nice_bee0961]

Nope, I don't have an envelope or anything that looks like that

[Anshul_Nautiyal]

Hi there,

We are checking on it. Will get back to you once we have a resolution. Thanks for your patience.  

Regards,

^AN

[Anshul_Nautiyal]

Hi @nice_bee0961,

Upon reviewing your account, it appears that the Adobe ID you used to post your query does not have admin rights, which is why you're unable to access the Admin Console. I recommend reaching out to your system administrator to request that they grant you the necessary admin access to the Admin Console.

If you have any further questions or need assistance, feel free to let us know.

Regards,

A.N

[nice_bee0961]

They didn't create the account for me. I've asked them about it. I simply want to cancel my subscription. If my employer would have set everything up, I wouldn't have to pay for my subscription because the company would be paying. However, I'm paying and I set up the account. I'm not sure why I'm not listed as an Admin.

[Anshul_Nautiyal]

Hello,

It appears that your Adobe ID is associated with both an active Individual Creative Cloud subscription and a Teams contract. Could you please confirm which subscription you'd like to cancel?

Please note that you are not listed as the owner or admin for the Teams contract. If you wish to cancel the Teams subscription, you will need to contact your system administrator to assist with this process.

Let us know how you would like to proceed, and we’ll be happy to help with the next steps!

Regards,

A.N

[nice_bee0961]

Can you tell me which one I'm paying for? November marks a year of my subscription and I believe I can cancel it then without any penalty. I just don't know if I'm paying for "teams" (whatever that is) or Creative Cloud.

[Anshul_Nautiyal]

Hi there,

Based on the records, the subscription you are paying for is an individual Creative Cloud subscription. You can cancel your subscription by following these steps:

Sign in at Adobe Account.

Select Manage plan for the plan you want to cancel.

Click Manage plan or View plan.

Choose Cancel your plan.

Review your plan details and select Continue to proceed.

Choose the reason for cancellation and click Continue.

Review the final details and select Confirm cancellation.

For more detailed information, you can refer to this guide: How to Cancel Adobe Subscription.

Feel free to reach out if you need further assistance.

Regards,
^AN

[nice_bee0961]

No I can't. That's what started this whole message chain. When I log in and go to Plans the only thing I see is "Adobe for Enterprise", which I can't access. There is nothing for a subscription I'm paying for, yet my card is being charged every month.  Can you just email me so this isn't on a public page?

[Anshul_Nautiyal]

Could you please try signing out of your account and then signing back in? When you reach the profile switching page, select the Personal Account option instead of the Business Account. This will help ensure you're accessing the correct subscription.

Let me know if you're able to see your personal subscription after doing this. 

^AN

[nice_bee0961]

This has been handled. Thank you.

[Anshul_Nautiyal]

Hi @nice_bee096,

I have pinged you in the personal chat, please check there.

Thank you.

Regards,
^AN

[nice_bee0961]

I don't know where to find the personal chat. I'm sorry.

[Kesler390419082mrn]

I am unable to access our license console. when i try to click for example our Acrobat licences, it is stuck in the loading screen. I've tried clearing cache and using different devices and it shows the same. please see attached

[Anshul_Nautiyal]

Hi there,

Thanks for reaching out. To resolve your issue with the Adobe license console being stuck on the loading screen, try the following:

Clear Cache & Cookies: Ensure both cache and cookies are cleared.

Try a Different Network: It could be a network issue, so try accessing from another network.

Disable Browser Extensions: Disable any extensions temporarily that might interfere with the console.

Allow Adobe Endpoints: Ensure your network allows access to Adobe’s necessary endpoints.

For more details, check this article: Network Endpoints for Adobe Admin Console.

If the issue continues, please let me know, and we can look into other possible solutions.

Regards,

^AN

[Kesler390419082mrn]

Hi,

Thank you for responding, yes i am still having these issue despite doing all the troublesooting. 

[Denis35329571szoi]

According to the latest screenshots this is not an adobe issue. You would have to talk to your IT Security inhouse. They put it on the blocked list. I wrote you about it but I just saw you seem to not have access to the messages. 

[Denis35329571szoi]

The ONLY Troubleshooting YOU have to do is to tell your SV to inform IT  😉