Unable to access admin console

[danjhilton]

I've set been setting up Adobe Express for our multi academy trust today but have hit a brick wall as I'm unable to access the admin console.  I am the only administrator and have indeed received the email that says the following:

As an administrator, you can use the Adobe Admin Console to manage how The Diocese Of Sheffield Academies Trust distributes Adobe Express for K-12.

To get started sign in to the Adobe Admin Console.

When I click on 'Get Started' I get the following errror:

We're sorry
You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

I'm completely rolling this out any further at the moment as I can't open the admin centre to even open a ticket!  I've followed every step and am confident I missed nothing out.  It just seems as though my address (again, definitely setup as admin and has received all the emails) hasn't got the correct permissions attached for some reason.

Reaching out here, any ideas?

Thanks.

[Anshul_Nautiyal]

Hi @danjhilton,

Thank you for reaching out. It seems you're encountering an issue where, despite being set up as the admin for your organization, you're unable to access the Adobe Admin Console. Here are some steps you can take to resolve the issue:

1. Clear Cache or Try Incognito Mode: Browser cookies or cache can sometimes cause access issues. Try accessing the Adobe Admin Console in incognito/private mode, or clear your browser cache and cookies before attempting again.

2. Use the Correct Adobe Account: Ensure that you're signing in with the correct email associated with the administrative role. If you have multiple Adobe IDs, it's easy to log into the wrong account.

3. Try a Different Network: It could be a network issue. Try accessing the Admin Console from a different network or location.

4. Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with the console’s functionality.
   
   

   Additionally, check out the following document on troubleshooting Admin Console errors: Troubleshoot Admin Console Errors.

   I hope this helps. Please let me know if the issue persists.

Regards,
^AN

[danjhilton]

I'd already tried all of those things.  I fear something has gone wrong in the back end and as I can't log in to the admin panel - it seems I may never be able to get it resolved.

[Anshul_Nautiyal]

Hi @danjhilton,

I have sent you a personal message. Please check.

Regards,

^AN

[danjhilton]

I've managed to sort it - I think my email address was already on the system from something historical.  I had to join the team.  All looks ok now 👍🏻

[Anshul_Nautiyal]

Hi @danjhilton,

I'm glad to hear that the issue has been resolved. Please feel free to reach out if you need any further assistance.

Regards,

AN