Unable to access Adobe Admin console: 'You Don’t Seem to Have Access' Error

[Houssam298937305fb6]

Hi,
I have Adobe Pro (purchased with this acount) and can't access to the admin console! 
I am the purchaser and should be the admin.
It shows the following message:

We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Anshul_Nautiyal]

Hi @Landon37951938nqc4,

Thank you for reaching out. Based on your query, it appears you are experiencing an issue accessing the Adobe Admin Console. Please confirm if this is correct so we can assist you accordingly.

In the meantime, please try the following troubleshooting steps:

1. Confirm the Correct Email
   Ensure that you are signing in with the correct work or school email address associated with your Adobe Admin Console. Using an incorrect email may result in access issues.

2. Check Network Restrictions
   Verify that there are no firewall or network restrictions that might be interfering with Adobe services. You can also try accessing the Admin Console using a different network to rule out local network limitations.

3. Clear Cache and Cookies
   Although you’ve already cleared your browser cache and cookies, please try clearing them again and fully restarting your browser afterward.

4. Use Different Browsers or Devices
   Try accessing the Admin Console using an alternate browser or device. This can help identify whether the issue is browser-specific.

5. Disable Browser Extensions
   Temporarily disable any browser extensions, especially ad blockers or privacy-related tools, which may interfere with login redirects.

6. Confirm Admin Role Assignment
   If the issue persists, please confirm whether you have been assigned an admin role for your organization’s Adobe account. You may check with another admin associated with the contract. If other admins are also experiencing similar issues accessing the Admin Console, please let us know and we will investigate further.

We look forward to your response and are here to help.

Regards,
^AN

[Landon37951938nqc4]

Hello, I have tried and it still does not work. Please help thank you.

[Anshul_Nautiyal]

Hi @Landon37951938nqc4,

Thank you for confirming.

May I suggest checking with the other administrators listed on your Adobe contract to see if they are encountering the same issue? Additionally, please verify whether you have been assigned the appropriate admin role to access this contract.

If you are already added as an admin, kindly request that one of the other administrators remove your admin access temporarily and then reassign it. Once this has been done, try accessing the Adobe Admin Console using an incognito/private browser window to rule out any cache or session-related issues.

For more detailed information on admin roles and permissions, you may refer to the following Adobe documentation:
Admin Roles | Adobe Enterprise

If you need help identifying the other admins associated with your contract, please let me know—I'd be happy to assist you further.

Regards,
^AN

[Landon37951938nqc4]

This has been resolved thank you. I had to be readded as an admin.

Kind Regards,

Landon

[Anshul_Nautiyal]

I'm glad to hear the issue has been resolved. Thank you for the update.

Regards,

^AN

[Anshul_Nautiyal · Accepted solution]

Welcome to the Enterprise & Teams community

Are you seeing this message when trying to access the Admin Console?

"We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

If so, follow the steps below to help resolve the issue.

1. Admin console access requirements
   The Admin Console is only available to Enterprise and Teams plans. If you’re on an individual subscription, you won’t have access. Make sure you're assigned an admin role under a valid Teams or Enterprise contract.
2. Confirm your sign-in email
   Ensure you're using the correct work or school email associated with your organization’s Adobe plan. Signing in with a personal or unrelated email may result in restricted access.
   
   
3. Choose the correct profile
   If your Adobe ID is linked to multiple profiles:

• Select the Business or School Profile when prompted.
• If access is denied, try the Personal Profile, as your access may be tied to it based on your account configuration.
  
  

4. Browser troubleshooting steps

• Use a private/incognito window.
• Clear cache and cookies, then restart your browser.
• Update your browser to the latest version.
• Try a different browser or device.
• Disable extensions, like ad blockers or privacy tools.
• For Chrome/Edge: go to Settings > Reset Settings.
  
  

5. Network and security settings

• Check that firewalls, proxies, or security software aren’t blocking Adobe services.
• Temporarily disable antivirus/firewall software to test.
• Try accessing from a different network (e.g., hotspot).
• Confirm your environment allows access to Adobe services by referring to the following network endpoint guide:
  Adobe Network Endpoints
• For more help:
  ENTD Access Error Info

Try accessing the Admin Console now before continuing.

If you still can't access the Admin Console, please check with other admins in your organization to see if they can.

• If they can access it, request that they remove and reassign your admin role. This often helps resolve access permission issues. For detailed instructions, refer to this guide:
  Admin Role Management – Adobe Help Center
• If no other admins can access the Admin Console or if you are the only admin on the contract, please respond to this thread or post your issue in our Enterprise & Teams Community. Based on the details provided, we will assist you as appropriate.

Regards,

^AN