Unable to access Adobe Admin console: 'You Don’t Seem to Have Access' Error

[Boardman.Chris]

I am the admin for our district. I was able to access the console last month. When I attempt to log in now, it says : Were Sorry

you don't seem to have access to the admin console.

[Anshul_Nautiyal]

Hi @Boardman.Chris,

Thank you for reaching out.

Based on your query, it appears you're encountering the "You Don’t Seem to Have Access" error when attempting to sign in to the Adobe Admin Console.

We recommend reviewing the solution shared in the following community thread, which outlines possible causes and step-by-step resolutions for this issue:

https://adobe.ly/3TOWcTs

Please try the steps outlined there, and let us know if the issue persists after following them. We’ll be happy to assist you further.

Regards,
^AN

[Boardman.Chris]

I have done the suggested fixes but still cannot access the console. Please advise.

[Anshul_Nautiyal]

Hi @Boardman.Chris,

Thanks for trying out the steps. Have you had a chance to check with the other admins on your contract to see if they are experiencing the same issue accessing the Admin Console? This can help us determine if the problem is specific to your account or more widespread. Let us know what they’re seeing, and we can guide you further from there.

Regards,
^AN

[Boardman.Chris]

I am the only admin for the district.

[Anshul_Nautiyal]

Hi @Boardman.Chris,

I have sent you a personal message. Please check. 

Regards,
^AN

[Boardman.Chris]

I do not see where the personal message is. 

[Anshul_Nautiyal]

Can you please confirm whether you are able to see this message button?  If not, can you please post in the same thread using any other ID. Will resend the message to that id. 

Regards,^AN

[Boardman.Chris]

No it is not on my screen.

[Anshul_Nautiyal]

No problem. Please go ahead and post in the same thread using a different ID. I’ll resend the message to that ID once it’s done.

Regards,
^AN

[Boardman.Chris]

This is the only ID I have for Adobe.

[Anshul_Nautiyal]

Please log in to the community forum using any social ID (such as Gmail) and post your response in the same thread. 

Regards,
^AN

[christopher_3255]

OK. I created a new account

[James-Edits-Etc]

Hi Anshul,

I am having a similar issue to Chris, could I send you a message? 

[Anshul_Nautiyal]

Hi @James36634915tnqh,

Thank you for reaching out.

Upon reviewing your account, I can confirm that there is only an active Creative Cloud All Apps individual plan associated with the Adobe ID used to post this query.

Please note that the Adobe Admin Console is a feature available exclusively to Teams and Enterprise customers for managing licenses and users. If you have a Teams or Enterprise subscription under a different Adobe ID, we recommend signing in with that ID and following the troubleshooting steps shared earlier in the thread (refer to the provided link for guidance).

Feel free to reach out if you need further assistance. We're here to help.

Regards,

^AN

[James-Edits-Etc]

We have a team account set up on Frame, but not adobe. Do both accounts need to be team? Or if we upgrade the adobe account to a team account, will that also convert the frame account to a team account? 

Thank you! 

[Anshul_Nautiyal]

Hi @James-Edits-Etc,

Thank you for your question.

Could you please clarify what you mean by "team account set up on Frame"? Are you referring to a https://adobe.ly/3Tnht6H Team plan, as shown in the attached screenshot?

If that is the case, and you are looking to upgrade your current Adobe individual plan to a Teams plan, we recommend reaching out to our Sales team for personalized assistance. You can request a consultation using the following link:

Contact Adobe Sales

We hope this helps. Please let us know if you need further assistance.
Regards,

AN