Unable to activate freshly installed Adobe products.

[JoshTrevisiolWourke]

I allowed my Creative Cloud Adobe products to update this morning at work, and I am now unable to open any of my Adobe software as it fails to verify subscription status.

We have tested verification on both the work network, as well as on a hotspot network, which appears to confirm that the issue is not on our end.

Upon opening any adobe products I now receive this popup:

When I try again, I receive this:

My hopes are that this is due to a maintenance event, but that says that connections may be slow and does not mention activation issues.

I would like to find that this problem fixes itself soon, but if you have information that could help I'd appreciate it.

Thank you.

[Jeffrey_A_Wright · Accepted solution]

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

JoshTrevisiolWourke, I am showing that a successful activation request was sent today. Do you receive this error when opening both CC2019 and CC2018 applications?  What version of Windows are you using the Creative Cloud membership on?

[JoshTrevisiolWourke]

We're not sure why the error appeared on both the hotspot and the office internet, but it resolved itself soon after making my post.

I should clarify that it occurred across multiple machines that we tested on both the hotspot and the office internet. I only experienced this with cc2019 software, but as it is no longer occurring I can't test for cc2018. We're using Win10.

Thank you for taking some time to assist. I'll mark your post as answer as the error is no longer occurring.

[Jeffrey_A_Wright]

Ok, thanks for the update, JoshTrevisiolWourke.

[bishophat]

We were getting this exact same error with 2018 and 2019 all of a sudden. 2017 worked fine. Control Panel -> Network ->  Local Area Connection -> Properties -> Internet Protocol Version 4 -> Properties and using the custom DNS servers from Google 8.8.8.8 and 8.8.4.4 resolved the issue.