Unable to add a user

[hana22317182gxc7]

I've seen several posts about this issue but none of the solutions seemed to help - I get an error when trying to add a user (the Something went wrong when saving error). It happens in different browsers and regardless of the profile I choose.
If I go to settings to try and change the directory sync, in case that's the problem, I don't have the option to select the directory (there's only one)

[Anshul_Nautiyal]

Hi @hana22317182gxc7,

As checked, you have an active Teams subscription associated with the Adobe ID you used to post your query. The issue you’re facing could be related to directory synchronization or user permissions. Here are a few steps to try:

Clear your browser cache or use an incognito/private browsing mode to rule out browser-related issues.
Check User Details: Ensure that the user details are correctly formatted and there are no errors.
Ensure that the user you are trying to add meets the requirements for the directory (e.g., email format, domain registration, etc.).
Verify that your directory sync is functioning correctly. If there’s only one directory, ensure it’s active and properly configured. 

If the issue persists, please check out the following documentation for more guidance. Let me know if you have additional questions!

Regards,
^AN

[hana22317182gxc7]

Thank you
Following previous posts I already tried three different browsers and
verified the user details are correct. I didn't see any place to indicate
domain registration, only the email and products, but the email is correct
I'm not sure how to make sure the directory is active and properly
configured, that's something I couldn't find the right documentation for.
If you could guide me a bit more regarding this that would be great

Thanks

[Anshul_Nautiyal · Accepted solution]

Hi @hana22317182gxc7,

Thank you for reaching out. Since you’ve already tried different browsers and verified user details, let’s focus on the directory configuration. Here are some steps that may help:

Ensure the Directory is Active:

Active Directory: Confirm that the directory you are using is active. If there's only one directory, it should be set as the default active directory.
Directory Settings: Navigate to Admin Console > Settings > Directories to verify that the directory is listed and marked as active.

Could you please share the email address of the user encountering this error in a private message? Refer to this documentation for guidance on how to send a private message securely to fellow community members.

Regards,
^AN

[Anshul_Nautiyal]

Hi @hana22317182gxc7,

I have reverted to the personal message you sent. Please check the resolution provided and revert if it resolves the issue. 

Regards,
^AN