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Unable to adjust licenses

New Here ,
May 06, 2024 May 06, 2024

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Hello. We're currently in our renewal period but when I try to adjust any of our licenses, I get a grayed out box that I can't click on. I tried contacting adobe support by chat, but they were unable to assist and didn't have any solutions to offer, hoping someone here may have encountered this and have a solution. 

 

 

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Admin console , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , May 14, 2024 May 14, 2024

Hi, 

I have shared the details with you over a personal message. 

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Adobe Employee ,
May 14, 2024 May 14, 2024

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Hi, 

I have shared the details with you over a personal message. 

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