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Unable to approve product requests

New Here ,
Jan 23, 2023 Jan 23, 2023

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Everytime I try to approve a product request, all I get is "An error occurred while updating one or more access requests. Please try again later." I have tried again later. 

 

Has anyone else had this issue before?

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correct answers 1 Correct answer

Adobe Employee , Jan 24, 2023 Jan 24, 2023

@Charles280710969jrh It seems you have an SDL license and trying to approve the Named User license which is not available in your contract. 

The product Request feature is mostly for organizations who are using Named User licenses. You can deny the requests as the Shared Device License is managed by the admins only by creating the package from the admin console. 

I hope this answers your query.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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what product request and what product?

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New Here ,
Jan 23, 2023 Jan 23, 2023

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They are requesting Photoshop and Illustrator.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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what is requesting?

 

can you embed a screenshot?

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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and i see your post was moved to the enterprise&teams forum indicating you have a teams or enterprise subscription.  are you the plan administrator?

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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what product request and what product?


By @kglad

That's internal to a Teams or Enterprise licence. Users can request a licence to the administrators.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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Are you following the same process as outlined here?

https://helpx.adobe.com/enterprise/using/product-request.html

 

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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@Charles280710969jrh It seems you have an SDL license and trying to approve the Named User license which is not available in your contract. 

The product Request feature is mostly for organizations who are using Named User licenses. You can deny the requests as the Shared Device License is managed by the admins only by creating the package from the admin console. 

I hope this answers your query.

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