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Unable to create new support case or view the case created by tech support

New Here ,
Oct 26, 2022 Oct 26, 2022

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Using admin console. The button view cases for enterprise support doesn't work.

 

This is regarding multiple users having issues verifying subscription as it connect reach adobe servers.

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Acrobat , Admin console , Enterprise , Teams , Troubleshooting

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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did you use the support tab on the console to open an issue?  if so, hiw long ago?

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hi @SLNG239041612bu6 ,

 

Sorry for the trouble caused.

 

Have you tried following the steps mentioned in the following helpx document?

 

 

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