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Unable to create self service profile in Adobe Admin Centre

New Here ,
May 25, 2023 May 25, 2023

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Hello!

 

I would like to make an auto-update selfservice policy in the Adobe ADmin portal.

The goal is that all the users that are in the portal have the option "auto update apps" default on in their Adobe Creative cloud app. Now end-users need to toggle this option on themselfs.

 

In the online guide (Beleid voor selfservice beheren (adobe.com)) i see that i need to go to the admin portal, open products and then choose New Profile. However, the create a new profile button is not there.

 

- I am logged with a user that has SYSTEMADMIN rights in the portal. 

- We have 7 users whom have a license to the CREATIVE CLOUD ALL APP app
- See printscreens for more info

 

Could anyone tell me what is the problem here? Is there maybe something wrong with the licenses?

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correct answers 1 Correct answer

Community Expert , May 25, 2023 May 25, 2023

Hi @HLB30060239ltow that is the solution as it is not working as intended from the admin console.

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Community Expert ,
May 25, 2023 May 25, 2023

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Hi @HLB30060239ltow  You may have to have them update their config file to allow self service.

Read the section on ServiceConfig.xml

https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html

 

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New Here ,
May 25, 2023 May 25, 2023

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Hi Kevin,

 

Thanks for your quick reply! However, i do not think this is the solution, in the article it states;

 

Use the ServiceConfig.xml file to allow (enable Apps panel) or disallow (disable Apps panel) users to install apps and updates. If you deselect this option, users will have no means to install or update apps on their own.

 

The users are able to toggle the update function on or off now, aswell as install and update apps. Now i want this to be managable from the Admin portal so that in the future i can toggle this on (or off) for new installs.

 

Could it be that non of the users have used the pre defined "Package" to install the Adobe Creative Cloud app but a regular download. So now their app isnt manageble via the Admin portal?

Thanks!

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Community Expert ,
May 25, 2023 May 25, 2023

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Hi @HLB30060239ltow that is the solution as it is not working as intended from the admin console.

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New Here ,
May 26, 2023 May 26, 2023

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Thanks for the reply! I will distribute the package in the future

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Self-serve policies are an enterprise-level feature, but it appears you have a Creative Cloud for Teams contract.

 

At present, the self-serve policy feature on an enterprise Admin Console controls the visibility of the auto-update option, it does not override the selection made by the end user.

 

To install updates to currently installed applications you should be able to use the Remote Update Manager from a script or scheduled task, which can be downloaded from the Tools section of the Packages tab of your Admin Console. Further details here: https://helpx.adobe.com/enterprise/using/using-remote-update-manager.html

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