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unable to download my products

New Here ,
Apr 04, 2022 Apr 04, 2022

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I've purchased the photography products but I cannot download them from Creative Cloud as on the computer screen appears this text "You don't have access to manage apps... Permission from your IT admin may be required to enable apps management." , What should i do about this issue?

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi there,

 

We apologize for the inconvenience caused.

 

There appears to be a permission issue on your Computer, Kindly try the steps in the following document.

 

Let us know if this helps.

Charles

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New Here ,
Apr 06, 2022 Apr 06, 2022

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It doesn't appear 'ServiceConfig.xml' on my MacOS 😕 
What should I do then?

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