Unable to get rid of Users [None]

[artakk]

How do I change user name in Adobe Admin console?

[kglad]

check, https://helpx.adobe.com/enterprise/using/manage-directory-users.html

[artakk]

Hello! Thank you for quick response but this help topic does not solve the issue. I want to change [None] to a specific name.

[kglad]

if editing (https://helpx.adobe.com/enterprise/using/manage-users-individually.html) doesn't allow a name change, delete and re-add.

[Adam24569962wa4b]

I keep getting error ID: blank when attempting to add then even.

[kglad]

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Generous_Charm16B8 · Accepted solution]

Is the user tied to a specific Active Directory account that is synced with the Admin Console? If so you need to change the name upstream as it would auto populate/adjust the admin console entry with the sync to the AD profile.

[Adam24569962wa4b]

And if it's not? How do you fix it then?

[Generous_Charm16B8]

Change the name manually in the user profile in the Admin Console.