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Unable to get rid of Users [None]

New Here ,
May 16, 2023 May 16, 2023

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How do I change user name in Adobe Admin console?

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Admin console , Users and groups

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correct answers 1 Correct answer

Community Expert , May 17, 2023 May 17, 2023

Is the user tied to a specific Active Directory account that is synced with the Admin Console? If so you need to change the name upstream as it would auto populate/adjust the admin console entry with the sync to the AD profile.

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Community Expert ,
May 16, 2023 May 16, 2023

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New Here ,
May 16, 2023 May 16, 2023

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Hello! Thank you for quick response but this help topic does not solve the issue. I want to change [None] to a specific name.

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Community Expert ,
May 16, 2023 May 16, 2023

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if editing (https://helpx.adobe.com/enterprise/using/manage-users-individually.html) doesn't allow a name change, delete and re-add.

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New Here ,
Nov 03, 2023 Nov 03, 2023

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I keep getting error ID: blank when attempting to add then even.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
May 17, 2023 May 17, 2023

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Is the user tied to a specific Active Directory account that is synced with the Admin Console? If so you need to change the name upstream as it would auto populate/adjust the admin console entry with the sync to the AD profile.

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New Here ,
Nov 03, 2023 Nov 03, 2023

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And if it's not? How do you fix it then?

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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Change the name manually in the user profile in the Admin Console.

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