Unable to install Acrobat DC

Report · Jan 27, 2019

Have all day to install Acrobat DC on my Mac with Mojave with a new SSD. All other CC app are working, but not Acrobat. Error 1.

Have uninstalled all CC apps and config files, and reinstalled several times. Even tried direct downloads of Reader and DC, but installation stops at 75%.

Even used CC Cleaner tool twice.

Please help!

Report · Jan 28, 2019

start at the top and work your way down:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Report · Jan 28, 2019

Hello. I did exactly as described. Even restart. As I also did yesterday. No luck. Same error code. Other apps are working.

Report · Jan 28, 2019

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Report · Jan 29, 2019

Last night I spent several hours chatting with Adobe support. Three persons, none of them could help. I was told to contact my reseller as they found no active subscription on my account... But I have a site license with the newspaper I am working with, and all other apps are working on both macs. But I am unable to install Acrobat on my new SSD disk on my Mac Pro.

Om Prakash Bind : I apologize for the inconvenience that you are facing; but as per our records, I cannot see any active order, so please contact to your reseller once.

Om Prakash Bind : they must help you to out in this case.

Kjell Erik Berg: THat is crazy. It is a site licence working on my other mac. Why would PS, AI and ID work? I thing there must be someting wring with the permissions that Acrobat require

Kjell Erik Berg: When I start up Acrobat at my work mac, there is no trouble. I am using the same licence.

Kjell Erik Berg: Your file was successfully uploaded.

Kjell Erik Berg: It occours while unpacking the app.

Kjell Erik Berg: Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Adobe Acrobat DC 19.10.20069.0 Acrobat DC/Acrobat DC Installer.pkg_19.010.20069 ----------- ERROR: DW006: Apple Package failed to install successfully. ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

Om Prakash Bind : As per the error code, I am sharing a link. you can follow this, it might help you.

Om Prakash Bind : https://helpx.adobe.com/creative-cloud/kb/error-exit-6-exit-7-cc.html

Report · Mar 07, 2019

Sorry to hear about your poor experience with the service. keb-dagblad

The information shared with you by the support rep. was correct. We do not see any Acrobat DC subscription or license registered under your current Adobe account. The only license we could see was for the Adobe Design Std., which doesn't include Acrobat DC (newer version in it) apart from that there is one canceled team subscription of Acrobat Std DC.

Not sure from were you have been trying to install the CC apps. Please contact to our customer care team via Contact Customer Care or check private message for more contact details.

Have you performed the troubleshooting steps given by the chat support person Error exit code 6, exit code 7 installing Adobe Creative Cloud in help doc here?

Thanks,

Akanchha

Report · Mar 08, 2019

As I told Adobe Support many times in our conversion, I work in the company Aller Holding A/S which have Adobe Enterprise.

I use my email keb@dagbladet.no as log in. As I have always done.

Some years ago, my company Dagbladet had an Adobe Team account.

When Dagbladet was bought by Aller Holding, all CC accounts were transferred to their Enterprise account.

I suspect my problem to install Acrobat DC have to do with Mojave OS on my other mac.

Have no problem with Acrobat DC on MacBook Pro with High Sierra.

And, all other CC apps are working my macs.

I have done all steps several times: uninstall, CC cleaner and reinstall.

_____________________________________________

K J E L L E R I K B E R G | Graphic Designer I Graphic Journalist

[personal info removed-kglad]

Report · Mar 08, 2019

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Report · Mar 10, 2019

This is the error at 80% unpacking:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 19.10.20091.0 Acrobat DC/Acrobat DC Installer.pkg_19.010.20091 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

Report · Apr 10, 2019

For what it is worth I have a MacBook Pro running Mojave 10.14.4 and I have been getting the same error message despite contacting Adobe Help WITH a monthly paid for subscription....

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

I feel your pain!

Report · Jul 20, 2019

We need to know what is different about Acrobat DC install. All other applications install fine under CC - I can install and remove them without any issues. Some people report this is only happening under Mojave - I have not heard from anyone who is having this issue with Sierra. So something about the Acrobat install is not compatible with Mojave. As an example, if Acrobat Install tries to install fonts as Adobe products often do, and Mojave has changed the rules on accessing fonts - I have noted that Adobe fonts in Font Book cannot be accessed or deleted - then this would potentially stop an install.

Report · Apr 10, 2019

Please post the log located in this location:

/var/log/install.log

Report · Apr 11, 2019

I would love to post to that location, but even more I would love to have a fix for my problem.

Adam Kaplin, MD, PhD

Departments of Psychiatry and Neurology

Johns Hopkins University School of Medicine

Johns Hopkins Hospital, Meyer 121

600 N. Wolfe St.

Baltimore, MD 21287-7121

410-614-3307 (Leroy Whiting, Scheduling Coordinator)

410-502-0622 (Eileen Yu, Mike Wang Study Coordinators, & Anu Kumar, Postdoctoral Trainee)

410-929-5544 (Phone)

410-934-4224 (Fax)

WARNING: E-mail sent over the Internet is not secure. Information sent by e-mail may not remain confidential.

DISCLAIMER: This e-mail is intended only for the individual to whom it is addressed. It may be used only in accordance with applicable laws. If you received this e-mail by mistake, notify the sender and destroy the e-mail.

Report · Apr 11, 2019

Hi Adam,

The ask is for you to find that log file on your machine and then post it here so we can help you.

Report · Jul 17, 2019

I am getting the same error:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 19.12.20034.0 Acrobat DC/Acrobat DC Installer.pkg_19.012.20034 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

Below is the log:

2019-07-17 00:00:02-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 00:00:02-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 00:00:03-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 00:00:03-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 00:00:03-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will sleep

2019-07-17 00:00:03-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will sleep

2019-07-17 08:32:22-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 08:32:22-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 08:32:23-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 08:32:23-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 08:32:48-05 Troys-Space-Mac softwareupdated[653]: Removing client SUUpdateServiceClient pid=1399, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PreferencePanes/SoftwareUpdate.prefPane/Contents/XPCServices/com.apple.preferences.softwareupdate.remoteservice.xpc/Contents/MacOS/com.apple.preferences.softwareupdate.remoteservice)

2019-07-17 08:32:48-05 Troys-Space-Mac softwareupdated[653]: SUOSUServiceDaemon: Connection invalidated!

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting Background Check Activity

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background actions now.

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: SoftwareUpdate: Fired early. Next check=7/17/19, 6:48 PM (interval=86280.000000, A/C=YES)

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background download now.

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Finished Background Check Activity

2019-07-17 08:33:04-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion with type BackgroundTask for pid 795, id 0x8903

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: Adding client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 08:33:04-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion for pid 795, id 0x8903

2019-07-17 08:33:04-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: (null)：softwareupdated: Service connection invalidated!

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: Removing client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 08:33:15-05 Troys-Space-Mac softwareupdated[653]: SUOSUServiceDaemon: Periodic autoupdate action called

2019-07-17 08:57:08-05 Troys-Space-Mac storagekitd[1975]: Client entitled for information

2019-07-17 08:57:08-05 Troys-Space-Mac storagekitd[1975]: Adding client connection <NSXPCConnection: 0x7fac0e6007f0> connection on mach service named com.apple.storagekitd from pid 164

2019-07-17 08:57:09-05 Troys-Space-Mac syspolicyd[164]: Connected to daemon. Language set to: en

2019-07-17 08:59:50-05 Troys-Space-Mac storagekitd[1975]: <Security> Rejecting connection due to lack of entitlement

2019-07-17 08:59:50-05 Troys-Space-Mac searchpartyd[206]: Interrupted!

2019-07-17 08:59:50-05 Troys-Space-Mac searchpartyd[206]: -[SKHelperClient diskForPath:withCallbackBlock:]_block_invoke_3 ** error: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named com.apple.storagekitd" UserInfo={NSDebugDescription=connection to service on pid 0 named com.apple.storagekitd}

2019-07-17 08:59:50-05 Troys-Space-Mac searchpartyd[206]: Daemon failed to respond.

2019-07-17 09:02:06-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 09:02:06-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 09:02:06-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will sleep

2019-07-17 09:02:06-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will sleep

2019-07-17 09:59:59-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 09:59:59-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 09:59:59-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 09:59:59-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 10:01:10-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 10:01:10-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 10:01:10-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will sleep

2019-07-17 10:01:10-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will sleep

2019-07-17 10:04:26-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 10:04:26-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 10:04:27-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 10:04:27-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting Background Check Activity

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background actions now.

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: SoftwareUpdate: Fired early. Next check=7/17/19, 6:48 PM (interval=86280.000000, A/C=YES)

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background download now.

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Finished Background Check Activity

2019-07-17 10:04:28-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion with type BackgroundTask for pid 795, id 0x8CA2

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: Adding client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 10:04:28-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion for pid 795, id 0x8CA2

2019-07-17 10:04:28-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: (null)：softwareupdated: Service connection invalidated!

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: Removing client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 10:04:32-05 Troys-Space-Mac softwareupdated[653]: SUOSUServiceDaemon: Periodic autoupdate action called

Report · Jul 19, 2019

I don't see any follow-on after the log submitted by tripfeifer...I have the same issue on MACOS 10.14.5 and I have followed on the troubleshooting steps.

- this issue only occurs for Acrobat DC under CC - all other apps work fine - and it occurs during "unpacking" - the app downloads and then during unpacking it fails at about the 80% point - I am using an administrative user account

- cleaned my Mac of all adobe files and started over

- also re-installed OSX

- tried SAFE MODE

- tried new user account - admin user

Here is my log... I hope there might be an update on this problem as for me I'm 100% down - can't get any adobe product to work although I've been using my adobe subscription for over a year.

</ProductInfo>

<PackageServiceURL>https://cdn-ffc.oobesaas.adobe.com/core/v2/applications</PackageServiceURL>

<x-api-key>CreativeCloud_v4_8</x-api-key>

<prefMigration>FALSE</prefMigration>

<workflowType>install</workflowType>

</RequestInfo>

</DriverInfo>

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 1 warnings(s)

WARN: Aborting write on pipe 5 , errno: 32

-------------------------------------------------------------------------------------

</ProductInfo>

<PackageServiceURL>https://cdn-ffc.oobesaas.adobe.com/core/v2/applications</PackageServiceURL>

<x-api-key>CreativeCloud_v4_8</x-api-key>

<prefMigration>FALSE</prefMigration>

<workflowType>install</workflowType>

</RequestInfo>

</DriverInfo>

07/19/19 16:46:22:139 | [WARN] | 1131 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 15457 | 0 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7fd9afe3ca60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

07/19/19 16:46:22:140 | [ERROR] | 1131 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 15457 | 0 | Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

07/19/19 16:46:22:140 | [ERROR] | 1131 | HDSetup | HDPIM | AMTConfig | | HDPIM | 15457 | 0 | Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7fd9afe3ca60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7fd9afe3ca60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

</ProductInfo>

<PackageServiceURL>https://cdn-ffc.oobesaas.adobe.com/core/v2/applications</PackageServiceURL>

<x-api-key>CreativeCloud_v4_8</x-api-key>

<prefMigration>FALSE</prefMigration>

<workflowType>install</workflowType>

</RequestInfo>

</DriverInfo>

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

Report · Jul 20, 2019

Finder -> Go -> Go to folder and enter /etc/sudoers and push Go button. Highlight the file "sudoers" -> click on "Get Info" -> unlock the padlock at the bottom right, and change permissions to: System: Read & Write; Wheel: Read Only; Everyone: Read Only. (My settings were all "Read & Write"). Lock the padlock and close the Info box.

Report · Jul 20, 2019

Even though my account is an admin account (I confirmed this) I cannot change the permissions of that file. Mine is system Read & Write, Everyone No Access and Wheel Read Only.

Report · Jul 20, 2019

I'm sorry trpfeifer - I wish I could help but I'm not very technical and yet was able to do as instructed. Perhaps if you open and read the sudofile there are some instructions I noticed on how to change it - perhaps that will give some further help.

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Unable to install Acrobat DC