Unable to log out any past devices - so I cant to login with new device

[michal_2770]

Hello, I have serious problem which cause that adobe suddenly unable to let me login my device in adobe after effects. I worked with AE over ten years and I have never had such a problem. I cant even work on any projects.

Problem description

1. Go to after effects and starts recent project

2. Login box appears and there are my two devices (laptop and office pc)

3. When click on log out any of the. Nothing happens. Loading circle is freezed and neverending loading.

I've tried to disconnect all devices from my account profile - not works, I've tried reinstalling whole adobe with all apps - not works.

I've tried to log into my friend account and try to log out his devices and it was the same. Just loading circle. Its very frustrating I should made some edits on my recent project, but I cant figure this out.

After ten minutes od loading this box appeared.

Thank you for reply.

Michal

[JohnColombo]

Moved to CC Services forum and updated title for clarity.

[kglad]

go to your account show, https://account.adobe.com and sign out from all

[Jeffrey_A_Wright]

Michel, have you checked with your Creative Cloud for Team administrator and let them know about the licensing errors you are encountering ^JW

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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