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Unable to login or use Adobe Admin console | Endless login loop

New Here ,
Aug 27, 2024 Aug 27, 2024

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Logging in to my admin console it then asks me to pick the organization I want to view. but either way I choose it just endlessly loops back and keeps asking me the same question over and over. I have attached a screenshot of the question I keep getting asked. It was a struggle just to be able to get to this to put up a post. Please Help!!

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Admin console , Manage account , Troubleshooting

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New Here ,
Aug 27, 2024 Aug 27, 2024

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I'm also encountering the same issue. Accessing my organization through https://adminconsole.adobe.com just puts me in a loop. I cannot manage my org at all. I've tried multiple browsers and computers.

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Can confirm my org is also experienceing this issue.

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New Here ,
Aug 27, 2024 Aug 27, 2024

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i'm experiencing the same issue!

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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Checking status.adobe.com there may be something going on with the servers.

 

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New Here ,
Aug 27, 2024 Aug 27, 2024

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After logging into the Adobe Console, I get a "Select the origanization you want to view".  When I select my org, it bounces me back to the same screen.  I have tried 2 admin accounts.  One with AAD SSO and one that is just an Adobe ID.  Both do the same.  I have cleared cookies and tried an InPrivate window.  Everything does the same thing.  I have tried multiple browsers as well.

 

Alos, I can get into adobe.com just fine with either account.  It's just the Admin Console.

 

I would love to contact support, but you have to do that from within the Admin Console, which I can't get to. 

 

Any ideas?

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Hello! I have the same issue, it redirects all the time. Few hours ago there was no problem...

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New Here ,
Aug 27, 2024 Aug 27, 2024

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I am having the same issue, and when i try to to go to the enterprise support i get bounced back to the select organization

 

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Same issue in three different browsers: Edge, Firefox, and Chrome

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Community Beginner ,
Aug 27, 2024 Aug 27, 2024

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Having the same issue - yesterday was fine.

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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I suppose that you are an admin of your subscription?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 27, 2024 Aug 27, 2024

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We would not be getting the option to choose organization after selecting Manage Team or Assign Licenses, or Buy Licenses if we were not an Admin to begin with.

 

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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I do not see the options you get. :crystal_ball:

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 27, 2024 Aug 27, 2024

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Just got this from chat support:

Our customer support agents are experiencing many of the same tool issues, and it is creating long wait times. Since we cannot access all of the information for your inquiry, please contact us again in 2 hours, if you continue to experience issues with your account information or billing. Please check status.adobe.com for the latest updates and resolution. Thank you for your understanding and patience.

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Thank you.  I'm glad I'm not alone.  I know it was working the other day.  I don't see anything on the status page yet.  Hopefully they update it soon.  Keep us in the loop if you hear anything more from them.

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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Just checked my account, I had no issue to get the admin console: https://adminconsole.adobe.com

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Same issue, doesn't matter what browser.

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Replying to follow. Same issue. Make sure you all upvote!

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Yup, same here.  Posting to follow.

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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All - Reported to the team. Hopefully have an update soon. It appears to be affecting users logging in - if you have a cached/stored login you can still get in without the loop error. Has anyone tried using Incognito/Private browser windows?

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Adobe is experiencing a technical issue - and they are working on it -- they are aware of the issue

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Community Beginner ,
Oct 22, 2024 Oct 22, 2024

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Whatever the cause, the issue is not fixed. I am getting it today for the first time.

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New Here ,
Oct 22, 2024 Oct 22, 2024

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I am as well, there must be a service outage again. The Adobe status page has a number of ongoing issues.

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Community Expert ,
Oct 22, 2024 Oct 22, 2024

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KevinStohlmeyer_0-1729625232711.pngexpand image

 

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New Here ,
Dec 02, 2024 Dec 02, 2024

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It still cause loop, issue still issue

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