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Unable to manage apps in the desktop app

New Here ,
Jun 22, 2022 Jun 22, 2022

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Hi team. I am unable to access my creative cloud apps. I get the below error: Screenshot 2022-06-22 at 09.12.50.png

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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This happens if your IT Admin has set up your system with restricted settings. You'll need to work with your Admins to install the latest/required apps. Admins can create a package and share that with you or deploy the packages to your machine.

 

Are you part of a teams or enterprise account? 

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New Here ,
Jun 22, 2022 Jun 22, 2022

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Hi Vikrant. I do not have any restrictions on my account as it is all accessible from the web. It is just the creative cloud app. It also works on my other system, just not on my Macbook. 

 

Can you let me know who my Admins would be? Or how I could resolve this?

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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Try this: https://helpx.adobe.com/enterprise/kb/apps-tab-disabled.html

There are instructions to delete a file called serviceconfig.xml. Because this is working on your other computer, it's most likely the settings on your package that's blocking it. Give this a try and let me know how it goes. However, I'd recommend that you check with your admins and ensure that you're compliant with your org policies etc.

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