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Unable to obtain a license.

New Here ,
Nov 04, 2022 Nov 04, 2022

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Hello, we have an annual license for the Adobe package that we purchased this month, but when trying to enter any application, the message appears:

 

Unable to obtain a license.
It is possible that you have reached the maximum number of licenses. Contact your system administrator.

 

We have already gone to the console to reactivate the license and the problem still persists.

Has anyone had this problem?
How did they manage to solve it?

 

Grateful,

 

ilano

TOPICS
Admin console , How to , Licensing , Manage account

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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Let me move this to the Enterprise & Teams forum for you, which I think is the appropriate forum for your question.

* The Account, Payment, & Plan forum is for help with individual licenses, not for help with business licenses. Questions about business plans should be posted in Enterprise and Teams 
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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