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Unable to package any app in CC Packager

John.ONeil.1968
New Here ,
Jun 19, 2013 Jun 19, 2013

On OS X 10.8.4, attempting to package CC apps via the CC Packager program.  At the end of the build, I get an error page stating that error have occurred and refer to build log - see below

Wed Jun 19 16:15:41 2013[INFO] AdobePackageBuilder - Build Version - 1.0.0.54
Wed Jun 19 16:15:41 2013[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Wed Jun 19 16:15:41 2013[WARN] AdobePackageBuilder - Error in processing the UpdatesInfo tag.
Wed Jun 19 16:15:41 2013[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Uninstall.bin /Users/joneil/Desktop/Creative Cloud/Adobe Acrobat XI Pro/Build/Adobe Acrobat XI Pro_Uninstall.pkg
Wed Jun 19 16:15:41 2013[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Install.bin /Users/joneil/Desktop/Creative Cloud/Adobe Acrobat XI Pro/Build/Adobe Acrobat XI Pro_Install.pkg
Wed Jun 19 16:15:42 2013[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../utilities/APTEE/CS6 /Users/joneil/Desktop/Creative Cloud/Adobe Acrobat XI Pro/Build/Adobe Acrobat XI Pro_Install.pkg/Contents/Resources/ProvisioningTool
Wed Jun 19 16:15:42 2013[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../utilities/APTEE/CS6 /Users/joneil/Desktop/Creative Cloud/Adobe Acrobat XI Pro/Build/Adobe Acrobat XI Pro_Uninstall.pkg/Contents/Resources/ProvisioningTool
Wed Jun 19 16:15:44 2013[ERROR] AdobePackageBuilder - There is no packages folder inside (/tmp/C2B61CC5-EBB8-42C6-9771-359A8EF093E2/ACCCx181). ASU is InValid
Wed Jun 19 16:15:44 2013[ERROR] AdobePackageBuilder - Unable to extract/Mount AAM ASU (/Users/joneil/Library/Application Support/Adobe/CCP//AdobeCCPCache/AAM/AdobeSetupUtility/ACCCx181.dmg)

Error is occuring on more than one Mac.

Running CC Packager (Adobe Application Manager) Version 7.0.0.414; which I downloaded today as well

unable to package any CC Apps for distribution.

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correct answers 1 Correct answer

Telescope Group
New Here , Jun 19, 2013 Jun 19, 2013

Same problem here.

When can we expect CC Packager v1.1 release?

Personally, I would have expected it at the same time as the software was released. Otherwise, what's the point?

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PrintFusion45
Jun 19, 2013 Jun 19, 2013

Please wait until the CC packager version 1.1 is released so that you'll be able to package the CC apps.

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Telescope Group
New Here ,
Jun 19, 2013 Jun 19, 2013
In Response To PrintFusion45

Same problem here.

When can we expect CC Packager v1.1 release?

Personally, I would have expected it at the same time as the software was released. Otherwise, what's the point?

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AAOC-Admin
New Here ,
Jun 19, 2013 Jun 19, 2013

Same error here, even if disaccording to the last log message, the /Users/localadmin/Library/Application\ Support/Adobe/CCP/AdobeCCPCache/AAM/AdobeSetupUtility/ACCCx181.dmg file is present and manually mountable.

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John.ONeil.1968
New Here ,
Jun 19, 2013 Jun 19, 2013

Have downloaded the CC Packager V1.1 Release and now able to successfully build CC apps using the CC Packager

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AAOC-Admin
New Here ,
Jun 19, 2013 Jun 19, 2013
In Response To John.ONeil.1968

Thanks for the hint John.

For those who are searching where to download the CC Packager V1.1 Release, you'll have to quit and start CCP application to have the update proposal. The CCP Installer should not be redownloaded from the Team-Admin site, it's the same than before.

I will try to package, now that I found how to install it 😉

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AAOC-Admin
New Here ,
Jun 20, 2013 Jun 20, 2013
In Response To AAOC-Admin

I've packaged most applications as a single application installer: they are all installable expected for InDesignCC and Photoshop CC.

Installation failed. The installer reported: dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is InDesignCC

installer: Installing at base path /

installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Somebody else with this error? In case of interesset here are the installer logfiles: https://www.dropbox.com/sh/x5hhu02hgov0mbe/TbYTBz-Tib/CCinstallerlogs

Thank's!

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John.ONeil.1968
New Here ,
Jun 20, 2013 Jun 20, 2013
In Response To AAOC-Admin

Also getting the same error when installing Photoshop CC and InDesign CC

          Installing Photoshop CC...

          Installation failed. The installer reported: dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

installer: Package name is Photoshop CC

installer: Installing at base path /

installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

Other CC apps are installing correctly

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SachinPorwal Adobe Employee
Adobe Employee ,
Jun 20, 2013 Jun 20, 2013
In Response To AAOC-Admin

Hi AAOC-Admin,

The logs indicates that installation failed due to conflicting processes running:

06/20/13 10:57:18:627 | [INFO] |  | OOBE | DE |  |  |  | 163165 | OSX version: 10.8.4 

06/20/13 10:57:18:627 | [INFO] |  | OOBE | DE |  |  |  | 163165 |

06/20/13 10:57:18:627 | [INFO] |  | OOBE | DE |  |  |  | 163165 | ERROR: DW046: Following Conflicting processes were running -

06/20/13 10:57:18:627 | [INFO] |  | OOBE | DE |  |  |  | 163165 | block:Dreamweaver{|}block:InDesign (Adobe InDesign CS6)

06/20/13 10:57:18:627 | [INFO] |  | OOBE | DE |  |  |  | 163165 |

06/20/13 10:57:18:627 | [INFO] |  | OOBE | DE |  |  |  | 163165 | Please search the above error string(s) to find when the error occurred.

06/20/13 10:57:18:627 | [INFO] |  | OOBE | DE |  |  |  | 163165 | These errors resulted in installer Exit Code mentioned below.

Please close all conflicting processes and retry.

Thanks,

Sachin

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John.ONeil.1968
New Here ,
Jun 21, 2013 Jun 21, 2013
In Response To SachinPorwal

Unfortunately that is the situation for my fail installation.  Im getting a DW050 error

06/21/13 17:52:34:188 | [WARN] |  | OOBE | DE |  |  |  | 10380 | DW050: The following payload errors were found during install:

06/21/13 17:52:34:188 | [WARN] |  | OOBE | DE |  |  |  | 10380 | DW050:  - PDF Settings CS5: Validation failed

06/21/13 17:52:34:188 | [INFO] |  | OOBE | DE |  |  |  | 10380 | Call PostSession Custom Hook

06/21/13 17:52:34:188 | [INFO] |  | OOBE | DE |  |  |  | 10380 | :: END TIMER :: [Total Timer] took 6281 milliseconds (6.281 seconds) DTR = 23.5631 KBPS (0.0230109 MBPS)

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | -------------------------------------- Summary --------------------------------------

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 |  - 0 fatal error(s), 1 error(s)

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | OSX version: 10.8.4 

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 |

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | ----------- Payload: PDF Settings CS5 10.0.0.0 {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} -----------

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | ERROR: Payload 'PDF Settings CS5 10.0.0.0 {84901376-1C55-4BD3-AD2C-F9BDB4449DAC}' is corrupted. Sig file '/Library/Application Support/JAMF/Downloads/Photoshop CC_Install.pkg/Contents/Resources//Setup/Adobe Photoshop CC_0/payloads/AdobePDFSettings10-mul/AdobePDFSettings10-mul.sig' is corrupted or not present.

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 |

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | Please search the above error string(s) to find when the error occurred.

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | These errors resulted in installer Exit Code mentioned below.

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | -------------------------------------------------------------------------------------

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 |

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | Exit Code: 37 - Validation failed.

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | END - Installer Session

06/21/13 17:52:35:189 | [INFO] |  | OOBE | DE |  |  |  | 10380 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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AAOC-Admin
New Here ,
Jun 21, 2013 Jun 21, 2013
LATEST
In Response To John.ONeil.1968

Hi Sachin,

I have finally installed the CC packages successfully. I think I had two kind of problems:

- Corrupted Package (I was able to install the pkg directly to the mac, but not via ARD or copied from an AFP-Volume (using JAMF-Suite)). [1]

- other running application(s) (either a front task app, Bridge CS6 was opened in one case, or a background task -- I didn't dig into this).

So I've logged all users out, restart the machine and installed them using a jss policy without any user logged in.

Thank's,

Yann

[1]: A JAMF-Nation thread dealing with corrupted pkgs: https://jamfnation.jamfsoftware.com/discussion.html?id=4462

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