Unable to re-install creative cloud?

[lorim872140]

My company has just renewed its licence, but I am unable to re-install creative cloud (spinning wheel) on my Mac and unable to uninstall as (apparently) I have applications that need Adobe.  We have run out of ideas.  Tried all of the following:

The Creative Cloud desktop app does not open or shows a spinning progress wheel.

• Solution 1: Restart Creative Cloud background processes
• Solution 2: Restart your computer and relaunch the Creative Cloud desktop app
• Solution 3: Upgrade to the current version of the Creative Cloud desktop app
• Solution 4: Reinstall the Creative Cloud desktop app
• Solution 5: Delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

This is what I see each time:

Any ideas?

Thanks

Lori

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.
use the desktop app to install your cc programs/trials

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

[lorim872140]

Thanks

Will let you know how I get on.

[lorim872140]

Hi – sorry – the problem is that I can’t launch CC at all – every time I get a message saying that Creative Cloud is required to solve this problem and then when I try to install it won’t install – so I’m going round in a loop.

When I try to uninstall I can’t because I ‘still have creative cloud applications installed on your computer that require it’!!

Think I’m going mad!

[kglad]

try:

• quit your cc desktop app
• In both /Library/Application Support/Adobe and ~/Library/Application Support/Adobe, (if still there) also delete:
• - OOBE folder and contents
• - AAMUpdater folder and contents
• - AdobeApplicationManager folder and contents

open your cc desktop app.

what do you see?

[lorim872140]

It says ‘You’ve been signed out’ even although I’ve just signed in!

[kglad]

sign back in.

if you're immediately signed-out after signing-in, Creative Cloud signs me out or asks me to sign in repeatedly

[lorim872140]

I have signed back in but the message is still that I’ve signed out – I think it’s something to do with being a group user – but I’m the only Mac User so no one can help!

[kglad]

did you follow the steps in that message 6 link?

[lorim872140]

Yes – that’s when I get stuck in a loop of trying to update my desktop app and not being able to download the new app….

[kglad · Accepted solution]

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Delete the contents of your OOBE folder at,  /Users/<user folder>/Library/Application Support/Adobe/OOBE

        Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

3) open your cc app and sign in.

[Bani Verma]

Moving to Deployment for Creative Cloud for Team, Enterprise, & CS​