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Unable to renew my Adobe creative cloud subscription after it expired

New Here ,
Jan 24, 2022 Jan 24, 2022

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I subscribed for 6 liscences of Adobe creative cloud late November 2021. It expired in December and I am trying to renew the plan now, but it says I have no plan and I cannot buy a new plan. Please help!

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correct answers 1 Correct answer

Community Expert , Jan 24, 2022 Jan 24, 2022

You should contact Adobe's Buisness Sales dept about Teams & Enterprise plans.  It's not the same as buying an individual plan.

Call Sales at 800-915-9428 or request a consultation

https://www.adobe.com/creativecloud/business/teams/plans.html

 

 

 

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jan 24, 2022 Jan 24, 2022

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You should contact Adobe's Buisness Sales dept about Teams & Enterprise plans.  It's not the same as buying an individual plan.

Call Sales at 800-915-9428 or request a consultation

https://www.adobe.com/creativecloud/business/teams/plans.html

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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