• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Unable to retrieve license: Master & Individual account conflict

New Here ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard




I am the Adobe license administrator for my company and I also use some of these licenses. I use a "master" account to purchase licenses and assign them to individual logins (including mine).


I recently purchased a one year license to Lightroom (payment accepted, invoice received) but this time I did it directly through my individual login. The problem: I still only have access to the licenses assigned by the "Master" account but not to this new one.


I understand that if the Lightroom license is not taken by the "master" account and then attributed, I can't have access to it. Which is not good since I use the same login and paid in full...


Can you help me?

Enterprise , Licensing , Manage account







Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation