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Unable to retrieve license: Master & Individual account conflict

New Here ,
Jul 27, 2022 Jul 27, 2022

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Hi,

 

I am the Adobe license administrator for my company and I also use some of these licenses. I use a "master" account to purchase licenses and assign them to individual logins (including mine).

 

I recently purchased a one year license to Lightroom (payment accepted, invoice received) but this time I did it directly through my individual login. The problem: I still only have access to the licenses assigned by the "Master" account but not to this new one.

 

I understand that if the Lightroom license is not taken by the "master" account and then attributed, I can't have access to it. Which is not good since I use the same login and paid in full...

 

Can you help me?

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Enterprise , Licensing , Manage account

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