• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to sign in to Adobe DC Pro/Creative Cloud

Community Beginner ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

Unable to sign in to Adobe DC Pro/Creative Cloud.

We have a user provisioned with adobe acrobat DC Pro, When signing into the app, it says "you do not have access to this service. please contact your it administrator to gain access" though the user is added to the correct subscription group. User is using a MAC, we tried to sign the user in to adobe.com in different browsers/computers. And the issue persists.

Views

111

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 18, 2023 Sep 18, 2023

@defaultam8ybiyixy9v Could you share the end user information via direct message?

Is the user getting this while opening Acrobat Pro?

Could you check if the user can log in to https://acrobat.adobe.com/link/home/?

Can you share the error message?

Help Link: https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-it-administrator-to-gain-access-or-try-to-sign-in-with-an-adobe-id-fill-sign.html

 

Votes

Translate

Translate
Community Expert ,
Sep 15, 2023 Sep 15, 2023

Copy link to clipboard

Copied

@defaultam8ybiyixy9v what do you have assigned in the Admin console for a profile?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2023 Sep 19, 2023

Copy link to clipboard

Copied

Hi Kevin,

 

Please find the profile attached for the user in the admin console.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

@defaultam8ybiyixy9v Could you share the end user information via direct message?

Is the user getting this while opening Acrobat Pro?

Could you check if the user can log in to https://acrobat.adobe.com/link/home/?

Can you share the error message?

Help Link: https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-...

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2023 Sep 19, 2023

Copy link to clipboard

Copied

Sent you a direct message with the error screenshot. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 19, 2023 Sep 19, 2023

Copy link to clipboard

Copied

Also the user is using a  MAC

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

Copy link to clipboard

Copied

LATEST

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines