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Unable to sign in to Adobe DC Pro/Creative Cloud

Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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Unable to sign in to Adobe DC Pro/Creative Cloud.

We have a user provisioned with adobe acrobat DC Pro, When signing into the app, it says "you do not have access to this service. please contact your it administrator to gain access" though the user is added to the correct subscription group. User is using a MAC, we tried to sign the user in to adobe.com in different browsers/computers. And the issue persists.

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Adobe Employee , Sep 18, 2023 Sep 18, 2023

@defaultam8ybiyixy9v Could you share the end user information via direct message?

Is the user getting this while opening Acrobat Pro?

Could you check if the user can log in to https://acrobat.adobe.com/link/home/?

Can you share the error message?

Help Link: https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-it-administrator-to-gain-access-or-try-to-sign-in-with-an-adobe-id-fill-sign.html

 

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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@defaultam8ybiyixy9v what do you have assigned in the Admin console for a profile?

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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Hi Kevin,

 

Please find the profile attached for the user in the admin console.

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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@defaultam8ybiyixy9v Could you share the end user information via direct message?

Is the user getting this while opening Acrobat Pro?

Could you check if the user can log in to https://acrobat.adobe.com/link/home/?

Can you share the error message?

Help Link: https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-...

 

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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Sent you a direct message with the error screenshot. 

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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Also the user is using a  MAC

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Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

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