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Unable to use Photoshop since this evening (CCE Managed membership)

Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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Good evening,

This is the first time I am writing a post in the Adobe community. Excuse-me if I should have posted elsewhere.

I have two profiles :
- one personal profile. In this profile, I had personally purchased photoshop, but now, it is expired.

- I have another profile "Academic Software FNEP as Student". In this profile, I have paid for at least a year in April or in May.

I have been intensely using Photoshop for more than a year but since this evening, when I start Photoshop, I get a screen where I am asked to say whether I am a student, a company etc and, if I got it well, it is expecting me to pay to access photoshop. I don't know whether it has taken my personal profile by default, but at any rate, that won't do. I have already paid as a student and I won't pay again.

Could you tell me how I should proceed to make photoshop understand what profile I am using ? Or could you tell me whether there is a specific place to discuss this subject ?
Thank you in advance for your help.

A. Habibi

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correct answers 1 Correct answer

Community Beginner , Aug 03, 2023 Aug 03, 2023

Thank you kglad !
Signing out and back did not work for me. However the problem was fixed by setting the professional profile as the default profile.
Cheers !

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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sign out and then back in to your cc desktop app and select rhe correct profile.

 

----------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

 

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Thank you kglad !
Signing out and back did not work for me. However the problem was fixed by setting the professional profile as the default profile.
Cheers !

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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you're welcome.

 

p.s. were you unable to select your professional profile when signing back in to the cc desktop app?

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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sign out and then back in to your cc desktop app and select the profile you want.

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Good morning kglad,
I am sorry, the first time, I had not grasped the meaning of "cc" (creative cloud). I thought you were talking about the photoshop desktop app. So I tried your solution and it worked as well. Thanks a lot.

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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you're welcome.

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