Unable to view all contracts for our VIP/Customer ID as a new administrator

[ob_default44683812]

I am a new administrator at our school.  The old administrator added me then removed themselves and left.  I can see partial contracts but not all of them, primarily the creative cloud.  How can I contact the enterprise support to get this sorted?  I only have the option for K-12 express as a support option in the enterprise console.

[Bani Verma]

Hi there, 

I have checked your account, and the only active plan is Adobe Express for K-12, for which you are the Admin. The rest of the plans are cancelled. 

I hope this helps you.

Thanks,
^BS

[ob_default44683812]

cancelled?  yikes.  Could I raise a ticket to get a "log" of what was cancelled and when?  I will need to reinstate those and get things running again.  I still have email access to the outgoing administrator, they removed themselves but hopefully a log has remained.

[Anshul_Nautiyal]

Hi @ob_default44683812,

Thanks for reaching out and confirming.

As checked, we can confirm that only K–12 licenses are currently active under your contract.

To track changes made in the Admin Console (settings, admins, users, products), go to:
Admin Console > Insights > Logs > Audit Log
For more information: https://adobe.ly/43KXg0N

To re-add licenses under your contract, you can contact your reseller or account manager, or follow the steps here:
https://adobe.ly/45eXUVp

Let us know if you need further assistance. 

Regards,
^AN