• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Unable to view plan for account but yet billed

New Here ,
Nov 23, 2022 Nov 23, 2022

Copy link to clipboard

Copied

Hey! 

 

I have an ongoing subscription that I wish to cancel. When I follow the steps listed in the post here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html

 

I get to a screen shown below. 

photo_2022-11-23 14.29.30.jpeg

 

and under plans and invoices, it show me this:

photo_2022-11-23 14.29.33.jpeg

 

I assumed that there was no ongoing plan, that is has been cancelled, but the next month I was billed again for this.

 

Is there a way to cancel the plan? And also if I could get a refund for the additional month I paid? I tried to cancel it before, but now I have paid 2 months of unused subscription. 

Views

78

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 23, 2022 Nov 23, 2022

Copy link to clipboard

Copied

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

Hey, thank you so much for the advice!

 

I managed to cancel my plan in the end. I am wondering if I can get a refund for this one month as I just cancelled right after purchasing it for the month - any ideas/resources that I can use?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

LATEST

select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines