Uninstalling CC not uninstalling everything

Report · Jul 21, 2017

Hello,

I've searched everywhere for the answer to this and couldn't find anything helpful.

Due to license change we are trying to remove Creative Cloud from the whole district. Hundreds of computers. We are using PDQ to deploy this. Most computers seem to be working fine but it seems like some of the latest software installs will not uninstall.

Steps

1) Deactivate License

2) CC Package Uninstaller (Created with Creative Cloud Packager and selected everything)

3) Single Installs uninstaller (These are products that were individually installed and not removed with any of the other uninstallers)

4) Creative Cloud Cleaner (Cleans up rest of the old products and files) (using ‐‐removeAll=CREATIVECLOUDCS6PRODUCTS)

The Package Uninstaller should uninstall all the products that I'm trying to uninstall but does not. Here is the log from one of the computers.

----- Start Log----

AdobeCCUninstaller version is : 1.11.0.8

Starting the AdobeCCUninstaller...

Products to be uninstalled:

(AEFT/12.0/win64)

(AEFT/13.0/win64)

(AEFT/13.5/win64)

(AEFT/13.8.0/win64)

(AEFT/14.0.0/win64)

(AGOR/1.0/win32)

(AICY/10.0/win64)

(AICY/11.0/win64)

(AICY/12.0.0/win64)

(AICY/9.0/win32)

(AME/10.3.0/win64)

(AME/11.0.0/win64)

(AME/8.0/win64)

(AME/9.0/win64)

(ANMLBETA/1.0.5/win64)

(AUDT/10.0.0/win64)

(AUDT/6.0/win64)

(AUDT/7.0/win64)

(AUDT/8.0/win64)

(AUDT/9.2.0/win64)

(DRWV/13.0.0/win32)

(DRWV/14.0.0/win32)

(DRWV/15.0.0/win64)

(DRWV/16.0.0/win64)

(DRWV/17.0.0/win64)

(EDGE/0.11/win32)

(EDGE/0.9/win32)

(EDGE/1.0.1/win32)

(EDGE/1.0/win32)

(EDGE/2.0.1/win32)

(EDGE/2.0/win32)

(EDGE/3.0/win32)

(EDGE/4.0.1/win32)

(EDGE/4.0/win32)

(EDGE/5.0/win32)

(EDGE/6.0/win64)

(ESHR/0.1.0/win64)

(FLPR/13.0/win64)

(FLPR/14.0/win64)

(FLPR/15.0/win64)

(FLPR/15.1/win64)

(FLPR/15.2/win64)

(FLPR/16.0/win64)

(FUSE/2015.1/win32)

(FUSE/2017.1/win32)

(IDSN/10.0/win64)

(IDSN/11.0/win64)

(IDSN/12.0.0/win64)

(IDSN/9.0/win32)

(ILST/17.0/win32)

(ILST/18.0/win64)

(ILST/19.0/win64)

(ILST/20.0.0/win64)

(ILST/21.0.0/win64)

(KBRG/6.0/win64)

(KBRG/6.3/win64)

(KBRG/7.0/win64)

(KEMN/7.0/win32)

(KETK/4.0/win32)

(LTRM/6.0/win64)

(MUSE/1.0/win32)

(MUSE/1.1/win32)

(MUSE/2014.3.0/win64)

(MUSE/2014.3.1/win64)

(MUSE/2014.3.2/win64)

(MUSE/2015.0.0/win64)

(MUSE/2015.0.1/win64)

(MUSE/2015.0.2/win64)

(MUSE/2015.1.0/win64)

(MUSE/2015.1.1/win64)

(MUSE/2015.1.2/win64)

(MUSE/2015.2.0/win64)

(MUSE/2017.0.0/win64)

(MUSE/4.1/win32)

(PHSP/14.0/win32)

(PHSP/15.0/win64)

(PHSP/16.0/win64)

(PHSP/17.0/win64)

(PHSP/18.0/win64)

(PPRO/10.3.0/win64)

(PPRO/11.0.0/win64)

(PPRO/7.0/win64)

(PPRO/8.0/win64)

(PPRO/9.0/win64)

(PRLD/2.0/win64)

(PRLD/3.0/win64)

(PRLD/4.0/win64)

(PRLD/5.0.0/win64)

(PRLD/6.0.0/win64)

(SPGD/7.0/win64)

(SPGD/8.0/win64)

(SPGD/9.0/win64)

**************************************************

Attempting to uninstall the above products ...

HD Runtime not found!

Uninstalling (AEFT/12.0/win64)

Not found on system (AEFT/12.0/win64)

**************************************************

Uninstalling (AEFT/13.0/win64)

Not found on system (AEFT/13.0/win64)

**************************************************

Uninstalling (AEFT/13.5/win64)

Not found on system (AEFT/13.5/win64)

**************************************************

Uninstalling (AGOR/1.0/win32)

Not found on system (AGOR/1.0/win32)

**************************************************

Uninstalling (AICY/10.0/win64)

Not found on system (AICY/10.0/win64)

**************************************************

Uninstalling (AICY/11.0/win64)

Not found on system (AICY/11.0/win64)

**************************************************

Uninstalling (AICY/9.0/win32)

Not found on system (AICY/9.0/win32)

**************************************************

Uninstalling (AME/8.0/win64)

Not found on system (AME/8.0/win64)

**************************************************

Uninstalling (AME/9.0/win64)

Not found on system (AME/9.0/win64)

**************************************************

Uninstalling (AUDT/6.0/win64)

Not found on system (AUDT/6.0/win64)

**************************************************

Uninstalling (AUDT/7.0/win64)

Not found on system (AUDT/7.0/win64)

**************************************************

Uninstalling (AUDT/8.0/win64)

Not found on system (AUDT/8.0/win64)

**************************************************

Uninstalling (DRWV/13.0.0/win32)

Not found on system (DRWV/13.0.0/win32)

**************************************************

Uninstalling (DRWV/14.0.0/win32)

Not found on system (DRWV/14.0.0/win32)

**************************************************

Uninstalling (DRWV/15.0.0/win64)

Not found on system (DRWV/15.0.0/win64)

**************************************************

Uninstalling (DRWV/16.0.0/win64)

Not found on system (DRWV/16.0.0/win64)

**************************************************

Uninstalling (EDGE/0.11/win32)

Not found on system (EDGE/0.11/win32)

**************************************************

Uninstalling (EDGE/0.9/win32)

Not found on system (EDGE/0.9/win32)

**************************************************

Uninstalling (EDGE/1.0.1/win32)

Not found on system (EDGE/1.0.1/win32)

**************************************************

Uninstalling (EDGE/1.0/win32)

Not found on system (EDGE/1.0/win32)

**************************************************

Uninstalling (EDGE/2.0.1/win32)

Not found on system (EDGE/2.0.1/win32)

**************************************************

Uninstalling (EDGE/2.0/win32)

Not found on system (EDGE/2.0/win32)

**************************************************

Uninstalling (EDGE/3.0/win32)

Not found on system (EDGE/3.0/win32)

**************************************************

Uninstalling (EDGE/4.0.1/win32)

Not found on system (EDGE/4.0.1/win32)

**************************************************

Uninstalling (EDGE/4.0/win32)

Not found on system (EDGE/4.0/win32)

**************************************************

Uninstalling (EDGE/5.0/win32)

Not found on system (EDGE/5.0/win32)

**************************************************

Uninstalling (EDGE/6.0/win64)

Not found on system (EDGE/6.0/win64)

**************************************************

Uninstalling (FLPR/13.0/win64)

Not found on system (FLPR/13.0/win64)

**************************************************

Uninstalling (FLPR/14.0/win64)

Not found on system (FLPR/14.0/win64)

**************************************************

Uninstalling (FLPR/15.0/win64)

Not found on system (FLPR/15.0/win64)

**************************************************

Uninstalling (FLPR/15.1/win64)

Not found on system (FLPR/15.1/win64)

**************************************************

Uninstalling (FUSE/2015.1/win32)

Not found on system (FUSE/2015.1/win32)

**************************************************

Uninstalling (FUSE/2017.1/win32)

Not found on system (FUSE/2017.1/win32)

**************************************************

Uninstalling (IDSN/10.0/win64)

Not found on system (IDSN/10.0/win64)

**************************************************

Uninstalling (IDSN/11.0/win64)

Not found on system (IDSN/11.0/win64)

**************************************************

Uninstalling (IDSN/9.0/win32)

Not found on system (IDSN/9.0/win32)

**************************************************

Uninstalling (ILST/17.0/win32)

Not found on system (ILST/17.0/win32)

**************************************************

Uninstalling (ILST/18.0/win64)

Not found on system (ILST/18.0/win64)

**************************************************

Uninstalling (ILST/19.0/win64)

Not found on system (ILST/19.0/win64)

**************************************************

Uninstalling (KBRG/6.0/win64)

Not found on system (KBRG/6.0/win64)

**************************************************

Uninstalling (KEMN/7.0/win32)

Not found on system (KEMN/7.0/win32)

**************************************************

Uninstalling (KETK/4.0/win32)

Not found on system (KETK/4.0/win32)

**************************************************

Uninstalling (LTRM/6.0/win64)

Not found on system (LTRM/6.0/win64)

**************************************************

Uninstalling (MUSE/1.0/win32)

Not found on system (MUSE/1.0/win32)

**************************************************

Uninstalling (MUSE/1.1/win32)

Not found on system (MUSE/1.1/win32)

**************************************************

Uninstalling (MUSE/2014.3.0/win64)

Not found on system (MUSE/2014.3.0/win64)

**************************************************

Uninstalling (MUSE/2014.3.1/win64)

Not found on system (MUSE/2014.3.1/win64)

**************************************************

Uninstalling (MUSE/2014.3.2/win64)

Not found on system (MUSE/2014.3.2/win64)

**************************************************

Uninstalling (MUSE/2015.0.0/win64)

Not found on system (MUSE/2015.0.0/win64)

**************************************************

Uninstalling (MUSE/2015.0.1/win64)

Not found on system (MUSE/2015.0.1/win64)

**************************************************

Uninstalling (MUSE/2015.0.2/win64)

Not found on system (MUSE/2015.0.2/win64)

**************************************************

Uninstalling (MUSE/2015.1.0/win64)

Not found on system (MUSE/2015.1.0/win64)

**************************************************

Uninstalling (MUSE/2015.1.1/win64)

Not found on system (MUSE/2015.1.1/win64)

**************************************************

Uninstalling (MUSE/2015.1.2/win64)

Not found on system (MUSE/2015.1.2/win64)

**************************************************

Uninstalling (MUSE/4.1/win32)

Not found on system (MUSE/4.1/win32)

**************************************************

Uninstalling (PHSP/14.0/win32)

Not found on system (PHSP/14.0/win32)

**************************************************

Uninstalling (PHSP/15.0/win64)

Not found on system (PHSP/15.0/win64)

**************************************************

Uninstalling (PHSP/16.0/win64)

Not found on system (PHSP/16.0/win64)

**************************************************

Uninstalling (PPRO/7.0/win64)

Not found on system (PPRO/7.0/win64)

**************************************************

Uninstalling (PPRO/8.0/win64)

Not found on system (PPRO/8.0/win64)

**************************************************

Uninstalling (PPRO/9.0/win64)

Not found on system (PPRO/9.0/win64)

**************************************************

Uninstalling (PRLD/2.0/win64)

Not found on system (PRLD/2.0/win64)

**************************************************

Uninstalling (PRLD/3.0/win64)

Not found on system (PRLD/3.0/win64)

**************************************************

Uninstalling (PRLD/4.0/win64)

Not found on system (PRLD/4.0/win64)

**************************************************

Uninstalling (SPGD/7.0/win64)

Not found on system (SPGD/7.0/win64)

**************************************************

Uninstalling (SPGD/8.0/win64)

Not found on system (SPGD/8.0/win64)

**************************************************

Uninstalling (SPGD/9.0/win64)

Not found on system (SPGD/9.0/win64)

**************************************************

Summary:

**************************************************

Ignored products:

(AEFT/13.8.0/win64)

(AEFT/14.0.0/win64)

(AICY/12.0.0/win64)

(AME/10.3.0/win64)

(AME/11.0.0/win64)

(ANMLBETA/1.0.5/win64)

(AUDT/10.0.0/win64)

(AUDT/9.2.0/win64)

(DRWV/17.0.0/win64)

(ESHR/0.1.0/win64)

(FLPR/15.2/win64)

(FLPR/16.0/win64)

(IDSN/12.0.0/win64)

(ILST/20.0.0/win64)

(ILST/21.0.0/win64)

(KBRG/6.3/win64)

(KBRG/7.0/win64)

(MUSE/2015.2.0/win64)

(MUSE/2017.0.0/win64)

(PHSP/17.0/win64)

(PHSP/18.0/win64)

(PPRO/10.3.0/win64)

(PPRO/11.0.0/win64)

(PRLD/5.0.0/win64)

(PRLD/6.0.0/win64)

**************************************************

Products not found on the system:

(AEFT/12.0/win64)

(AEFT/13.0/win64)

(AEFT/13.5/win64)

(AGOR/1.0/win32)

(AICY/10.0/win64)

(AICY/11.0/win64)

(AICY/9.0/win32)

(AME/8.0/win64)

(AME/9.0/win64)

(AUDT/6.0/win64)

(AUDT/7.0/win64)

(AUDT/8.0/win64)

(DRWV/13.0.0/win32)

(DRWV/14.0.0/win32)

(DRWV/15.0.0/win64)

(DRWV/16.0.0/win64)

(EDGE/0.11/win32)

(EDGE/0.9/win32)

(EDGE/1.0.1/win32)

(EDGE/1.0/win32)

(EDGE/2.0.1/win32)

(EDGE/2.0/win32)

(EDGE/3.0/win32)

(EDGE/4.0.1/win32)

(EDGE/4.0/win32)

(EDGE/5.0/win32)

(EDGE/6.0/win64)

(FLPR/13.0/win64)

(FLPR/14.0/win64)

(FLPR/15.0/win64)

(FLPR/15.1/win64)

(FUSE/2015.1/win32)

(FUSE/2017.1/win32)

(IDSN/10.0/win64)

(IDSN/11.0/win64)

(IDSN/9.0/win32)

(ILST/17.0/win32)

(ILST/18.0/win64)

(ILST/19.0/win64)

(KBRG/6.0/win64)

(KEMN/7.0/win32)

(KETK/4.0/win32)

(LTRM/6.0/win64)

(MUSE/1.0/win32)

(MUSE/1.1/win32)

(MUSE/2014.3.0/win64)

(MUSE/2014.3.1/win64)

(MUSE/2014.3.2/win64)

(MUSE/2015.0.0/win64)

(MUSE/2015.0.1/win64)

(MUSE/2015.0.2/win64)

(MUSE/2015.1.0/win64)

(MUSE/2015.1.1/win64)

(MUSE/2015.1.2/win64)

(MUSE/4.1/win32)

(PHSP/14.0/win32)

(PHSP/15.0/win64)

(PHSP/16.0/win64)

(PPRO/7.0/win64)

(PPRO/8.0/win64)

(PPRO/9.0/win64)

(PRLD/2.0/win64)

(PRLD/3.0/win64)

(PRLD/4.0/win64)

(SPGD/7.0/win64)

(SPGD/8.0/win64)

(SPGD/9.0/win64)

AdobeCCUninstaller exiting with Return Code (0)

-----End Log-----

By what I can see, it's listed to uninstall the apps I need to uninstall but then it ignores them later on.

Any assistance would be appreciated to get the software uninstalled without having to manually go to hundreds of computers and individually uninstall each installed app.

Thank You

Report · Jul 24, 2017

So, does anybody have a possible solution? We are getting down to the final days and manually uninstalling each app on each computer is taking a lot of time. Any assistance would be greatly appreciated.

I even ran the uninstaller by itself on a computer and it kicked back the same log. It's just refusing to uninstall the apps it says it should be uninstalling. Does there need to be a service that needs turned off first? Anybody else have the same issue?

Thank You