Update Deployment 1014 Mac Silent

Report · Oct 17, 2012

Hi everyone, first time posting here. I have search quite a bit for an answer to this one, but seem to come up blank. I am deploying Adobe Acrobat X Pro via installation script on Mac, using the APT tool. Works GREAT!

However, when I go to deploy the Acrobat Update 10.1.4 on some machines (read, a lot of machines) the script is popping up with the Warning

"installer: Warning - If you have Adobe Acrobat running, you will need to quit it in order to continue."

For the life of my I cannot figure out how to suppress this warning. The install script is simply

installer -pkg /%TMP%/acrobat1014.pkg -targer /

Any suggestions?

I should mention, ARD is not an option. This is occuring over SSH. And I also have an applescript written for the techs on location to simply run which will do the same, problem is the script does a lot of other things, and the adobe warning breaks the script right in the middle. Thanks!

Report · Oct 18, 2012

Hi,

What I get from your post above is that you have written an applescript which uses the command:

installer -pkg /%TMP%/acrobat1014.pkg -target /

And when you run this due to the warning message here, your applescript fails. Am I correct?

As far as I know this is a benign warning message which does not block installations in anyway. Its only when Acrobat/Safari using Acrobat plugin is actually open on client machine the installation should actually fail. So could you clarify if you run this command directly on terminal and not as a part of any other script were you able to complete the installation with this warning. You can do this on ssh terminal of the client also.

Even if you want to suppress any message you can use the crude shell script way by appending "&>/dev/null". This is shown in following command:

installer -pkg /%TMP%/acrobat1014.pkg -target / &>/dev/null

Thanks,

Karan

Report · Oct 18, 2012

That is correct, normally that message with a sh script will not affect anything. It would appear that using applescript as in do shell script "installer -pkg /%TMP%/acrobat1014.pkg -target /" causes the applescript to break out and stop processing when it receives that alert. I will try appending &>/dev/null and see if that solves my problem. I wanted to use an applescript due to the Helpdesk people not having a great deal of experience with these things. Thanks!