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Updated Admin Console Support panel

Adobe Employee ,
Jan 30, 2019 Jan 30, 2019

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Enterprise customers now have access to the updated Support panel in the Admin Console.

Transform your Adobe Customer Care experience with the updated Admin Console Support tab. Learn about the ways you and your organization can benefit.

To access the Support options, navigate to the Support tab in the Admin Console.

The Support tab lets you do the following:

  • Manage your support cases
  • Create cases
  • Chat with Adobe Customer Care representatives
  • Schedule Expert Sessions
  • Browse popular Help Topics and forums

For more information, see

Support panel overview (video, 2 min)

Support and Expert Sessions

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correct answers 1 Correct answer

Adobe Employee , Sep 10, 2020 Sep 10, 2020

Hello,

Unfortunately, this feature is not available in the admin console. The federated IDs are managed by the organization so you can check the audit logs in the IDP portal. This article might be able to help you: https://docs.microsoft.com/en-us/mem/configmgr/apps/deploy-use/monitor-app-usage-with-software-metering

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New Here ,
Sep 09, 2020 Sep 09, 2020

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How can I find the User Accounts in the Adobe Admin Console (all Federated), that have not logged-in or activated their Adobe CC accounts?

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Adobe Employee ,
Sep 10, 2020 Sep 10, 2020

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Hello,

Unfortunately, this feature is not available in the admin console. The federated IDs are managed by the organization so you can check the audit logs in the IDP portal. This article might be able to help you: https://docs.microsoft.com/en-us/mem/configmgr/apps/deploy-use/monitor-app-usage-with-software-meter...

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