Updated Illustrator; now it's a trial version. How do I fix?

[Forest Service Madison]

I have a paid in full subscription through Enterprise agreement, USDA. I just updated Illustrator to the latest version, but it says I have a "trial version". How do I fix this? Thank you.

[alisterblack · Accepted solution]

If your organisation is using the Enterprise Dashboard, check that you have been added to the dashboard and given the correct product entitlement.

If that is in place then make sure you have signed in to the application.

Sign in and sign out to activate Creative Cloud apps

[firefly_creativ_8336010]

Hi

I have the same problem.

Have just updated my software to CC 2017, but Illustrator is now showing as a 'Trial' version, and i can't open it.
Have tried signing out / signing in again.  Also tried looking for updates, and refreshed the window.

Still no joy.
Really need to get this sorted asap.

[alisterblack]

Please check the following.

1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
2. Sign out and sign back in to the software by going to Help>Sign Out
3. Make sure you are connected to the internet
4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

• Close the Creative Cloud application.
• Navigate to the OOBE folder.
  Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
  Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
• Delete the opm.db file.
• Launch Creative Cloud.