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Updates to all apps Fail with Error 118

New Here ,
Oct 11, 2022 Oct 11, 2022

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Hello, I am a windows 10 user with anAdobe enterprise account. I use to be able to update all apps within CC. Now when I try it too update it will download 10-20% then CC goes offline. Pops back online in less than a min. I have tried whitelisting every address I could find on the site with no luck. I have tried it with the local firewall turned off. I have read as many posts about this issue I could. I am also run our IT department. I currently have some serious vulnerabilities that needs addressed by these updates update. 

 

Any help would be greatly appreciated.

 

Thanks,

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2022 Oct 17, 2022

Default, I am showing that support case ADB-26383629-Z8H1 was closed due to a lack of response.  Kglad is correct you will want to open a new support case. 

 

I don't see an individual membership under the account you are using to post to this public discussion forum, so you are in the correct discussion forum for the type of membership you are using.  

 

If you are not your organization's Creative Cloud plan administrator, Default, please ensure you are in contact with them.  The plans designat

...

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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you have a help tab in your admin console.  use it for help.

 

<moved from download & install>

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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How good is your internet connection? Even on my weakest line, I've never had Error 118!

 

The Creative Cloud network endpoints are here: Adobe Creative Cloud Network Endpoints.

You can check them out.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 11, 2022 Oct 11, 2022

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500mb Fiber with a 300mb Fiber backup.

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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That looks like a good and solid connection. There shouldn't be much of trouble with that. I agree with @kglad, you should contact Adobe support using the admin console (https://adminconsole.adobe.com, navigate to the support tab).

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

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Hi @default0j5lnay981u4 ,

 

Sorry for the inconvenience caused.

 

Have you tried the steps mentioned in the following helpx document?

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New Here ,
Oct 17, 2022 Oct 17, 2022

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Tried everything except a different internet connection. I am unable to do that in our corporate network. They finally are all up to date. I dont know how or why but I got them to eventually download. It seemed like it would let me do 1 a day then disconnect on the rest. Seems very odd. I signed in is as an admin and tried and got one to update so I thought that was the issue until I tried to update the next one then it disconnected on me. I did create a case but it hasnt recieved a response. I would like to find out a fix for when the next set of updates are released.

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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again, use the contact tab for support 

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New Here ,
Oct 17, 2022 Oct 17, 2022

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You may have missed it. I said that I created a support case. Today it was closed as resolved without a response from Adobe... I guess that means create another? Are you able to see why that happened?

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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correct, open another. (and also correct, i missed it.)

 

no, i can't see why it was closed. an adobe employee (eg, @Jeff A Wright ) might be able to.

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Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

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Default, I am showing that support case ADB-26383629-Z8H1 was closed due to a lack of response.  Kglad is correct you will want to open a new support case. 

 

I don't see an individual membership under the account you are using to post to this public discussion forum, so you are in the correct discussion forum for the type of membership you are using.  

 

If you are not your organization's Creative Cloud plan administrator, Default, please ensure you are in contact with them.  The plans designated Creative Cloud administrator can use the process listed in https://helpx.adobe.com/enterprise/using/support-for-teams.html if they need to contact us.

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