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[URGENT] Being charged even without any plans, subscriptions or card details entered??

New Here ,
Aug 31, 2022 Aug 31, 2022

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Hello, I am Being charged even without any plans, subscriptions or card details entered. There is nothing left me for to cancel so I think someone is using my card. I asked my card provider to dispute the transactions but they require me to contract adobe first. Please help asap as I am loosing money!!!

 

please investigate Transaction no #409307217 of 30.34 GBP taken from my Wise account on Tuesday 30th August 2022, 20:49.

 

I absolutely did not authorize this.

my email:

[Personal information removed by moderator]

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Identity and SSO

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correct answers 1 Correct answer

Community Expert , Aug 31, 2022 Aug 31, 2022

Please contact support, as only they have access to account information.

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

You can also contact Adobe via phon

...

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Please contact support, as only they have access to account information.

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

You can also contact Adobe via phone, refer the following link

https://helpx.adobe.com/contact/phone.html

You can reach via Twitter as well @AdobeCare

P.S. :- Refrain from posting personal information on a public forum, you putt yourself in danger's way by doing that.

-Manan

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