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Used School Acct to Access Creative Cloud on my PC, But Now, I cannot access any major apps.

New Here ,
Sep 01, 2021 Sep 01, 2021

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I've been using my school account to access their full subscription of Adobe Cloud for about a year, but all of a sudden, it's asking me to use a free trial and/or buy Photoshop, Premiere Pro, etc, when I used all of these programs a handful of days ago. These applications still work on a school PC signed in with the same account that I use on my own laptop. I don't understand how I just lost access to all of the applications on a laptop, when on a different PC, signed in with the same acct, I have access to everything.

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Enterprise , Licensing , Teams , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2021 Sep 09, 2021

I wonder if you're school was using the complimentary at-home access program for K-12 institutions in the US. That offer ended on Aug 31, 2021. https://helpx.adobe.com/enterprise/kb/covid-19-k12-schools.html

 

I wonder if your school was part of a complimentary at-home access program. Can you check with your IT admin to find out if that's the case.

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Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Just happened to me too yesterday, don't know why this is happening just now 

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Kindly try the steps mentioned in this article:
https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

Hope this helps!

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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I wonder if you're school was using the complimentary at-home access program for K-12 institutions in the US. That offer ended on Aug 31, 2021. https://helpx.adobe.com/enterprise/kb/covid-19-k12-schools.html

 

I wonder if your school was part of a complimentary at-home access program. Can you check with your IT admin to find out if that's the case.

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Community Beginner ,
Sep 14, 2021 Sep 14, 2021

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turns out the admin console changed, for school districts with team accounts this will be a pain to reassign licenses to every individual student.

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