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User in account seat cannot download apps

New Here ,
Jun 09, 2023 Jun 09, 2023

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Hi all - I have a team of three, and two of them have seats for creative clouds per our Adobe plan. One of them is having a hard time downloading apps from the creative cloud. Her email matches the email in our Adobe account; we also tried deleting her and adding her back on. To no avail, still have a hard time downloading apps. Any suggestions are welcome, thanks!

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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>hard time downloading

 

Meaning exactly what? What is the error message? What is her computer and operating system?

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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Moved to the Enterprise and Teams forum.

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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per @John T Smith, more details are needed. 

 

and unless the computer she's using is controlled by you (the admin, i assume) and it's a download (not licensing) issue, you have nothing to do with the problem.

 

<moved from cc services>

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