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User's Email incorrect in admin console

New Here ,
Aug 13, 2021 Aug 13, 2021

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My user's name is elena@

in the admin console it shows as ELANA@

But she signs in to Adobe as elena@ and it shows as being associated to the correct organization.

I tried removing the license from ELANA@ thinking it was a separate account, but Elena immediately got a email saying her license was removed.

I tried to add elena@ as a new email but it says already taken.  But it does not show in the user list.

How do i fix it so elena@ is on the Admin console, and not ELANA@  since the two appear to be linked, but independant.

 

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Admin console , Licensing , Users and groups

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Community Expert ,
Aug 15, 2021 Aug 15, 2021

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What you are describing is impossibke, except if elana@ is a synonym to elena@... If you remove the license, however, it's removed. If elena@ triggers an error, that means that a similar license is attributed to this account. 

Elena should go to account.adone.com to check what kind of license it has attributed.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 16, 2021 Aug 16, 2021

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Impossible or not, it is so.  Thats what i cant figure out.  Unless an email alias was set to ELANA to deal with the miss-add, but that should have been fixed properly by simply adding the correct email. So this i know:

 

1. emails to ELANA bounce as non-existant

2. Adobe Logon as ELANA does not work.

3. she does log in to adobe as elena.

4. I try to add elena email, but the admin console says elena email already taken.

5. I remove ELANA's license in the console,  Elena immediately gets an email saying her license was removed

 

I would like confirmation that if I REMOVE ELANA as a user, will I be able to re-add elena email, or should i just assume that because they are directly linked, login and license, that this is only a visual problem, and should be left alone?

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