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Users in my company are prompted to enter Serial #

New Here ,
Jun 08, 2022 Jun 08, 2022

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Hi,

We have just received our licenses of  Acrobat Pro DC in our company but in these few days, most users are asked to sign in and enter the serial number.

Could you please advise what is going on and how to remove this annoying message?

 

Thanks,

Henry Chan

HK PolyU

TOPICS
Acrobat , Education

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hi there,

 

Are the users getting a popup(Like the one below), If they are please follow the steps mentioned below:

 

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

 

iCharles_0-1654690311040.png

 

 

 

If this does not work, please follow the steps mentioned in the following document.

 

Hope this helps.

Charles.

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New Here ,
Jun 08, 2022 Jun 08, 2022

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Here are our pop ups.....

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi there,

 

Thank you for sharing the screenshot. What happens when you click sign-in on the pop-up which you receive. Does it ask for the Serial number or the user ID and password? 

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Hi,

 

We are asked to enter the serial number which does not exist. Please advise what could we do.

Urgently need your reply!!

 

Thanks!

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