Users in my company are prompted to enter Serial #

[Henry24779280eiyi]

Hi,

We have just received our licenses of  Acrobat Pro DC in our company but in these few days, most users are asked to sign in and enter the serial number.

Could you please advise what is going on and how to remove this annoying message?

Thanks,

Henry Chan

HK PolyU

[iCharles]

Hi there,

Are the users getting a popup(Like the one below), If they are please follow the steps mentioned below:

If you want to switch profiles, sign out and sign back in. After entering your credentials, the Profile chooser will display. Select the profile of your choice.

If this does not work, please follow the steps mentioned in the following document.

 

Hope this helps.

Charles.

[Henry24779280eiyi]

Here are our pop ups.....

[iCharles]

Hi there,

Thank you for sharing the screenshot. What happens when you click sign-in on the pop-up which you receive. Does it ask for the Serial number or the user ID and password? 

[Henry24779280eiyi]

Hi,

We are asked to enter the serial number which does not exist. Please advise what could we do.

Urgently need your reply!!

Thanks!