Using Adobe cc on Network

Report · Oct 05, 2015

Hi, so over the summer we purchased Abobe cc and downloaded the products using packages manager.

I have deployed this site wide but some machines now fail to launch the software and instead prompt for a username and password. This is not the behaviour we have experienced prior to now.

I have deployed the same image accross school so i dont understand the random behaviour.

Even if i try to put in my abobe credentials nothing happens.

Surely this cannot be the process? Once i have downloaded it and deployed it shouldnt it just work?

I have gone through all troubleshooting tips and everything seems fine.

Any help would be appreciated.

Report · Oct 05, 2015

Hi,

Do you know if you are using a device license for CC, or do you have Creative Cloud for Teams, or Enterprise?

Did you use the Creative Cloud Packager to build your package? If so did you choose to build using a Serial Number License (enterprise only) or a Named License?

Thanks.

Report · Oct 05, 2015

Hi Allister

I did this as a serial license.

As an example in the same room with 25 computers 15 work and the other ten don't. Is there anything I can check?

Liam

Report · Oct 05, 2015

Hi Liam,

It may be older versions of Adobe software, which maybe required a sign-in causing problems.

Uninstall any older versions (Creative Suite etc).

Then reset the login by doing the following.

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

You can use the 'Create License File' option in the packager to create a new license file and run that to serialise again.

Report · Oct 05, 2015

I have run the seriliazer but how can I deploy this on mass?

I would like to send it across my whole network ideally and I don’t use sccm.

I am thinking a quick script to check if ‘x’ exists then do nothing. But what does the serialisation to on the pc? Does it create a reg key or something?

Thanks

Report · Oct 05, 2015

Hi,

Try this: https://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html