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Using shared licence on iphone

New Here ,
Feb 25, 2020 Feb 25, 2020

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Hello - i have access to a range of products - lightroom etc etc through my work as a shared licence. But when i download and install the apps on my iphone and login it puts me on a trial version. Is this correct, i imagined it would link to my organisations licence? Thanks 

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Community Expert ,
Feb 26, 2020 Feb 26, 2020

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Hi Chris,

 

Did you log in with the same Adobe ID and password as your work account?

 

It may be that your iPhone is using a different account. Check/confirm to see what plan is associated with the login you are using:

 

https://account.adobe.com/plans

 

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New Here ,
Feb 27, 2020 Feb 27, 2020

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Hi, yes it is the same account  - even deleted the app and reinstalled and uninstalled from work computer etc

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